McDonald's

3.8
1666 reviews
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Business Details

1288 Broadway, Chula Vista, CA
91911, United States
(619) 585-7341
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1288 Broadway, Chula Vista, CA
91911, United States

Hours

Reviews

3.8
1,666 reviews
5 stars
764
4 stars
333
3 stars
232
2 stars
125
1 star
212

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported mixed experiences with service, noting both friendly staff and significant issues with order accuracy and speed.

Food Quality

While some customers enjoyed the food, others complained about incorrect orders and food quality, including items being burnt or missing.

Cleanliness and Atmosphere

The location was generally described as clean, but many customers expressed frustration over the dining area being closed and the reliance on kiosks for ordering.

Staffing Issues

Several reviews highlighted understaffing and the need for more employees to improve service efficiency.

Customer Experience

Overall, customer experiences varied widely, with some praising the staff's friendliness while others reported negative interactions and long wait times.
  • DA
    Dany Andrade
    Nov 16, 2025
    5.0
    Muy rico y muy amable la atención del personal
  • AB
    Adriana Benavides
    Nov 2, 2025
    4.0
    El servicio depende de quien te atienda pero parcialmente te atienden bien
  • JA
    Javier Arnaut
    Oct 21, 2025
    5.0
    Muy rico
  • HM
    Hilda Moreno
    Sep 26, 2025
    4.0
    Son muy amables, son muy eficientes aún con la falta de personal.
  • DM
    Desteni Mendoza
    Sep 21, 2025
    1.0
    Worse McDonalds experience of my life . First they are taking my order , and they stop taking my order mid way. Then a car pulled up to the drive way next to me and they take their order and even another cars order before mine . And then when I got to the window I verified if the Happy meal was plain bc my nephew is picky and it was in fact not plain and the cashier got mad at me that it was not made correctly and she was telling me I had to park but slammed the window before she finished what space to park in . Okay i waited until she came back and asked what space. So I go to that space. Space 3 to be exact. And upon inspecting my order, they forgot my chicken nuggets so I had to go inside to get the nuggets . Then got back to the car . I have a puppy . I ordered a separate patty for him and they didn’t put it in my order either . And now like I’m upset so I have to send my boyfriend in to go get the patty. It was just ridiculous. Oh and to top it off . I ordered a cheeseburger plain and my nephew was upset that it was just a hamburger plain. Smh . I think we will stick to our regular McDonald’s go forward. Horrible experience.
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Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 1288 Broadway, Chula Vista?

McDonald's is open daily from 5:00 AM to midnight for dine-in and drive-thru services.

Can I order McDonald's for delivery and what are the delivery hours?

Yes, McDonald's offers delivery daily from 5:00 AM to 11:45 PM, including same-day and no-contact delivery options.