McDonald's

3.7
2503 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
12625 Central Avenue, Chino, CA
91710, United States

Hours

Reviews

3.7
2,503 reviews
5 stars
1,109
4 stars
508
3 stars
373
2 stars
173
1 star
340

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including rude staff and incorrect orders, leading to dissatisfaction.

Food Consistency

While some customers praised the food quality, many experienced issues with incorrect or cold meals.

Parking Issues

Frequent complaints about inadequate parking and confusing drive-thru arrangements were noted.

Customer Experience

Several reviews highlighted a lack of professionalism and courtesy from staff, impacting overall customer satisfaction.

Positive Experiences

Despite the negative feedback, some customers reported positive experiences with friendly staff and efficient service.
  • HZ
    Henry Zion
    Oct 24, 2025
    5.0
    I believe that the only criterion for judging a chain fast food restaurant is the service. But I particularly like this McDonald's, not for anything else, but simply because their soda fountain is outside and they offer tea. Other McDonald's have the fountain in the kitchen.
  • BD
    Ben Dover
    Oct 9, 2025
    1.0
    Came here on Tuesday 10/7/2025 , they accepted my dinner mobile order @ 3:50 AM. Came here in Thursday, they DENIED my mobile order 10/9/2025 @3:50 AM, bc of “ menu change “ and was told I wouldn’t be able to wait and place an order until 4:10AM. Is this something new ? I’ve been to this same location hundreds of times over the years because of its consistency. This didn’t only just affect me as they turned down more than 10 cars with mobile orders. This affects the late night workers due to this being a “24/7” location . I would love to hear feedback about this unfortunate situation. Best regards , Benjumen
  • CC
    Caleb Cui
    Oct 5, 2025
    1.0
    Poor service. The clerk is careless. Not once is something missing.
  • JZ
    Jiayu Zhang
    Sep 22, 2025
    1.0
    I am extremely disappointed with the service I received at this McDonald’s location. We specifically drove here not only to order food for ourselves but also with the expectation of getting a simple pup cup for our dog. This is a small, inexpensive request that many other fast-food chains and even McDonald’s locations have been known to honor, yet the staff here flatly refused. What made the experience worse was not just the denial, but the complete lack of professionalism and courtesy shown by the employees. When I politely asked about a pup cup, the response was abrupt and dismissive, with no attempt to explain or offer any kind of alternative. The tone and body language from the staff communicated zero respect or customer service. It is baffling that such a minor request, something that costs the restaurant virtually nothing, would be met with such indifference and rudeness. A simple smile or polite explanation would have gone a long way, but instead, I felt brushed off and unwelcome. We made a special trip here, driving out of our way, and left feeling not only unsatisfied but also insulted by the attitude of the staff. Customer service is not just about serving food quickly; it is about showing basic respect and acknowledging the value of your customers’ time and loyalty. If a store chooses not to provide a pup cup, that is their decision, but there is no excuse for treating customers poorly or acting as if their request is a burden. I will not be returning to this location, and I strongly caution others to avoid it as well. McDonald’s should be consistent in its service, and management here needs to address the unacceptable behavior of its employees immediately.
  • LP
    lance pound
    Sep 18, 2025
    1.0
    Now for this particular McDonald's I've had three incidences with the female waitress or cook or whatever she might be she's been very disrespectful and the manager as well as Laughing my face when there was a mistake me to my order and he couldn't find it and then he found it gave me no apologies and still laughed at me the next time I come in the female was very rude got an attitude with me so and the food that he gave us was burnt hamburgers and Soggy very little salted french fries and afterwards I did get the runs so for this establishment I give him no stars and be cautious of who you talk to or what you say because they will retaliate

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 12625 Central Avenue, Chino, CA?

McDonald's at this location is open 24 hours every day of the week.

Does McDonald's offer delivery services, and what are the delivery hours?

Yes, McDonald's offers delivery services available 24/7 from 4:00 AM to 3:59 AM daily.