Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported long wait times, incorrect orders, and rude staff interactions.
Food Quality
Many reviews mentioned inconsistent food quality, with complaints about cold or poorly prepared items.
Refill Policy
The decision to charge for drink refills was a major point of contention, leading to dissatisfaction among customers.
Cleanliness
While some customers noted cleanliness, others pointed out issues with dirty screens and restrooms.
Staff Performance
There were mixed reviews about staff friendliness and efficiency, with some praising the team while others criticized their organization and attitude.
RC
ramon cruz
4 days ago
5.0
Very friendly and prompt
JO
Jesus Olivarria
4 days ago
1.0
Bad service you never get what you pay for..l..
MG
Manuel Garcia
5 days ago
1.0
Poor customer service when ordering at the drive thru.
DI
David IRI
Nov 15, 2025
1.0
Check your food before u leave sometimes they give u food that has been sitting on the shelves for hours.
RS
Riley Styles
Oct 12, 2025
1.0
i just waited twenty minutes in line for a mcflurry and right when we got the the ordering speaker, it took another 10 for the worker to respond. Then once I ordered my mcflurry they said the machine is down in the rudest tone possible. I personally know that the machine isn’t broken, they just do not want to turn it on. I have a cousin who used to work there and she can back me up on that. This was a huge waste of my time. I hadn’t eaten all day and a mcflurry was the one thing i was looking forward to the most. Thank you for a waste of my time and a waste of energy.