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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted rude and unhelpful staff, with many customers experiencing long wait times and incorrect orders.
Cleanliness
Customers reported unsanitary conditions in the bathrooms and dining area, with some stating that the facilities were not properly maintained.
Ordering Process
The shift to kiosk-only ordering was criticized for being inconvenient and time-consuming, with many customers preferring traditional counter service.
Food Quality
Mixed feedback on food quality, with some customers receiving cold or stale items, while others noted fresh and hot food.
Pricing Issues
Several reviews mentioned overpriced items and dissatisfaction with portion sizes, leading to a perception of poor value.
CC
cato
Nov 10, 2025
1.0
Filthy, disgusting, rude people, cold food, way way way more expensive than other McDonald’s locations. This is the worst McDonald’s I have ever been to.
JJ
Julie Jackson
Nov 9, 2025
1.0
No drive in and you have to download an app to get food. Everyone who instead waited in line looked miserable.
PA
Patty Alva
Oct 30, 2025
2.0
Chris WAS VERY RUDE. And his hands are DIRTY and he is touching food..
CM
Chris McRae
Oct 21, 2025
1.0
Deplorable level of service.
No drive through and lousy service inside.
R.I.P. Ray Kroc