Business Details
About
Ice Cream ShopCandy StoreBakeryCaterer
Head to our Big Bear Lake ice cream shop and dig into any of our euphoric Ben & Jerry's ice cream flavors in the way the first scoops were served up by Ben and Jerry back in 1978. Come enjoy a freshly baked waffle cone, shake or sundae with your favorite flavors.
Details
- TakeoutAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
266 reviews
5 stars
176
4 stars
49
3 stars
17
2 stars
9
1 star
15
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff is mixed; while many praised friendly and accommodating service, some reported rude behavior from certain employees.
Ice Cream Quality
Customers generally enjoyed the ice cream flavors, noting the deliciousness and variety, though some found the sweetness overwhelming.
Atmosphere
The shop's atmosphere received mixed reviews; some appreciated the modern look, while others found it cramped and lacking seating.
Pricing
Many customers felt the prices were high for the offerings, with some suggesting better value at competing shops.
Overall Experience
Despite some negative experiences, many customers expressed a desire to return, highlighting the enjoyable ice cream and friendly service.
- MPMarco PadillaOct 9, 20255.0Trato agradable, variedad de bebidas
- EMEllie MuhlenfeldSep 21, 20251.0Bad service
- HPHeather PatrickSep 20, 20255.0Visited Big Bear today with my family and tried this ice cream shop for the first time, we usually visit the other ice cream shop down the street in the village with our kids but this one had a shorter line today and we will definitely be back!!! The staff (especially the manger!) were so kind and sweet. Really welcoming experience all around and glad to see this addition to the big bear village! 🥰
- LALiving The High Life AdventuresSep 10, 20255.0Good ice cream shop!
- AAAbbyAug 10, 20252.0I rarely write reviews, but I felt it was important to share our experience. We visited this ice cream shop recently as a party of six during what was clearly a busy time. (8p.m. with maybe around 10 customers total but not rush hour). We completely understand total that Saturday nights can be stressful—but that does not excuse rude or disrespectful behavior from staff. There were four employees helping customers and two of them were helping us. One of them—a man with black hair—was polite, patient, and professional. He treated us with respect, answered questions, and helped keep things moving. He’s the only reason this review isn’t one star. Unfortunately, the older man with white hair and a white beard who assisted us left a very negative impression. He appeared visibly frustrated, didn’t even try to hide it, and at one point, while taking our order, literally said “Oh Jesus” in an irritated tone with an angry expression—right in front of us. It was rude, unnecessary, and made me feel uncomfortable. We weren’t being difficult—we were just ordering ice cream like anyone else. I don’t care how busy it gets, treating customers like they’re a burden is never okay. If handling a larger group during peak hours is such a problem, then maybe management needs to reassess staffing or training—because this was not it. We came here for a treat and left feeling like we were a problem. Respect and patience go a long way. Thankfully, the younger employee had both.
Frequently Asked Questions About Ben & Jerry’s
What flavors and treats does Ben & Jerry's in Big Bear Lake offer?
Ben & Jerry's offers euphoric flavors including freshly baked waffle cones, shakes, sundaes, non-dairy options, and ice cream cakes reminiscent of the original 1978 recipes.
What are the operating hours of Ben & Jerry's Big Bear Lake?
Ben & Jerry's is open daily from 10:00 AM to 9:00 PM on weekdays and Sundays, and until 10:00 PM on Fridays and Saturdays.
Does Ben & Jerry's Big Bear Lake offer pickup or delivery services?
Yes, they offer both in-store pickup and curbside pickup services for customer convenience.
What payment methods are accepted at Ben & Jerry's Big Bear Lake?
They accept American Express, Android Pay, Apple Pay, Cash, Diners Club, Discover, Mastercard, Samsung Pay, and Visa.
Where is Ben & Jerry's located in Big Bear Lake?
The shop is located at 652 Pine Knot Avenue, Big Bear Lake, CA 92315, USA.
Can I order ice cream catering services from Ben & Jerry's Big Bear Lake?
Yes, they provide ice cream catering services including for weddings, offices, and events with mobile caterers and ice cream trucks.
Is Ben & Jerry's Big Bear Lake family-friendly and inclusive?
Yes, the store welcomes families and the LGBTQ community and does not require appointments for visits.
What are some popular nearby places customers might visit when coming to Ben & Jerry's?
Nearby places include Av Nightclub for nightlife, Studio 9 Salon for beauty services, and Teddy Bear Square toy store for family shopping.
Are there any nearby shopping centers or gift shops around Ben & Jerry's Big Bear Lake?
Yes, The Village Shops and Courtyard is a nearby shopping center, and local gift shops include Bear Essentials and Brown Bear Gift Shop where you can find souvenirs.
What dining options are near Ben & Jerry's Big Bear Lake?
Near Ben & Jerry's, you can find Himalayan Restaurant offering Indian and Nepalese cuisine, as well as Club Bombay, a lounge and American restaurant.