Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported issues with incorrect or incomplete orders, including missing items and wrong food.
Service Speed
Many reviews highlighted slow service times, particularly during busy periods, with some customers waiting excessively for their orders.
Food Quality
Several customers expressed dissatisfaction with the quality of food, mentioning cold, stale, or poorly prepared items.
Staff Competence
Feedback indicated a lack of training or knowledge among staff, leading to confusion and mistakes in order handling.
Cleanliness Concerns
Some reviews raised issues regarding cleanliness, particularly in food handling and employee hygiene practices.
SC
Sharon and Jack Clark
3 days ago
1.0
This is ridiculous. My husband ordered two mcribs one without onions. He checked the order at the window and they both had onions. He tells the guy and he says okay and goes to get one made without onions. Of course he doesn’t check again. Then he gets home and they both have onions. OMG and these people get 20 dollars an hour and they want a raise!
MT
matthew torres
6 days ago
5.0
I mostly go there for my dog, he loves their Double Cheeseburgers, plain. Employees all know and love him. Always get his order right.
BA
Bruce Adams
Nov 14, 2025
5.0
Food was great. I ordered a steak, egg bagel sandwich. Was so nice to eat a meal that wasn't just slammed together. Bagel was fresh and not covered with grease. Service was amazing. And I didn't even have to use that menu screen thing to place my order. Simple and easy just the way I like it
LM
Lily M
Nov 10, 2025
1.0
I ordered a double cheeseburger and fries, and a sprite. The food was cold, and the wait was unnecessarily long.
SM
Sara Marymee
Oct 25, 2025
1.0
Worst Mcdonald with incompetent staff. We ordered 2 happy meals. My son has a sever dairy allergy and their grill was down so no beef was available for purchase. They decided to inform my childs father that their chicken nuggets are dairy free. 100% false. He asked for extra apple slices no french fries because again dairy. Got a mcChicken meal with sprite. No sprite made it home. 4 chicken wraps he asked for the spicy ranch in which the associate said her manager doesnt allow only ranch or spicy. Bogus hes ordered them this way for months. When i called the establishment the employee informed me that they would have told him to check the website for allergy information which im sure is policy but is not what occured the employee guaranteed without doubt they were dairy free. Also how did neither happy meal recieve apple slices. Wake up staff you really dropped the ball. This was a collective act not just one single employee seriously even your manager was in on this failure. Most importantly thank goodness i was home to see the food before my son ate his happy meal because literally everything in it could have killed him. Good job McDonald's way to go above and beyond in failure. I understand a bad day but literally what a waste of money won't ever come here again.
0☆ rating but unfortunately not an option
Oh thanks for letting me know i could drive back and collect my apple slices and soda. Seriously waste of gas and time. Hope your day gets better because y'all need to step it up!