Many customers reported issues with incorrect orders and missing items, leading to frustration and disappointment.
Customer Service
Service quality varied significantly; while some staff were praised for their friendliness, others were noted for being rude and unprofessional.
Cleanliness
Multiple reviews highlighted unsanitary conditions in the restaurant and play area, with complaints about dirty tables and floors.
Food Quality
Customers expressed dissatisfaction with food quality, mentioning cold or poorly prepared items, and a decline in overall standards.
Staff Behavior
Several reviews pointed out unprofessional behavior among staff, including gossiping about customers and disrespectful interactions.
MM
Mabel Madrigal
Jan 3, 2026
1.0
We don't normally go in this location . But we happened to stopped by here . When we received the mcflurry it was half full for the regular size. And the manager says that it was hard to tell trying to imply that we did something to it when we just received it. They kept trying to say they only make it up to the line but a big chunk of one of the sides had nothing in it. The situation wasn't handled well and they did nothing which was not good.
BB
Brandon (Brandon)
Jan 3, 2026
5.0
Kim is a great role model for young men. Amazing service at this location even during lunch rush!!
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Anthony No
Dec 21, 2025
1.0
Not washing hands.....again! I can smell the BO on my coffee lid. Right before I wretch and throw it out.
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makayla hicks
Dec 17, 2025
3.0
Large fry was fresh and good. Small hit chocolate ended up being just hit milk 😅
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Lynn Ward
Nov 19, 2025
2.0
Disappointing visit. Ordered a double big mack and received a single. Returned to counter and was greeted with a "Yah". Took them 3 times to get this simple order correct while the rest of my food got cold. Pitiful customer service.