Business Details
About
Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
3.4
1,460 reviews
5 stars
400
4 stars
345
3 stars
337
2 stars
130
1 star
248
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unresponsive, and unprofessional.
Food Quality
Several customers reported issues with food quality, including incorrect orders, burnt items, and unsanitary conditions.
Cleanliness
The restaurant was frequently noted as dirty, with closed washrooms and messy tables contributing to a negative dining experience.
Operational Issues
Customers expressed frustration over inconsistent hours, including early closures and issues with online ordering.
Staff Performance
While some staff were praised for their friendliness and efficiency, many reviews indicated a lack of training and professionalism among employees.
- RARobert AlbertDec 7, 20251.0Went to the McDonald’s at 5661 Victoria dr at 4:15am to get a coffee. There’s people sitting drinking coffee in the dining room. They have the doors locked. And Google says they’re open. This large Philippino lady comes to the window. I’m first in line and there is one person behind me. I ask “can I please order a coffee” she looks passed me to the person behind me and says “order mobile k bye” and helps the uber driver behind me while I’m still standing in between them. No explanation why google says they’re open, why people are sitting in their lobby too. No “I’m sorry da da da da da” no “good morning etc”. Like hello has all customer service gone out the window? More and more I have interactions like this at McDonald’s. It’s like they’re not even trying. You guys really have some of the worst customer service employees working for you and I’m positive you do absolutely nothing to combat that because they’re so incredibly comfortable treating people like garbage, not a care in the world that someone might make a complaint. Is customer service even touched on a little in your guys’ training? It’s gross. This isn’t the nice, hospitable, courteous and kind Canada I grew up in. And I don’t mean this in a racial way at all, any group of people working customer service these days suck. No matter their ethnicity.
- SISuarez IG1Dec 5, 20255.0A thank you to “Nithish” for providing excellent customer service through and through. It was a busy day when we dropped by to place a larger sized catering like order. Nithish showed great composure, efficiency, recommendations, and professionalism throughout our interactions. Thank you kindly Nithish, and keep up the amazing standards 🙏
- FSFarshid SFNov 15, 20251.0Terrible service. My food was ready, but the staff kept ignoring me and didn’t bother to hand it over. They were completely unresponsive and acted like no one was there. If the food is prepared and the customer is waiting, there’s no excuse for this level of unprofessional behavior. Very disappointed and won’t be coming back. It happened at 3:00 a.m.
- ABAmelia BosaNov 1, 20251.0Don’t bother with this place if you actually want late night food. They had a sign on the door that they’re only taking online orders, but when I tried to place an order online it didn’t work. We waited until the girl came to the window with an Uber eats order for someone else so we could ask why it wasn’t working and she didn’t even give us a chance to talk. As soon as we tried to say something she just closed the window in our faces and walked off. We ended up going to the location on Marine instead.
- QTQuỳnh TrầnOct 25, 20251.0Slow service. Be prepare that you might have to wait longer than those order after you since they don’t serve in order
Frequently Asked Questions About McDonald's
What are the regular opening hours of McDonald’s at 5661 Victoria Drive, Vancouver?
McDonald’s at 5661 Victoria Drive is open from 6:00 AM to 11:59 PM Monday through Friday, and open 24 hours on Saturday and Sunday.
Does this McDonald’s location have a drive-through service?
No, this McDonald’s location does not offer a drive-through service; it is closed every day for drive-through.
What types of meals are served at this McDonald’s?
This McDonald’s serves breakfast, lunch, and dinner meals.
Can I order food for delivery or in-store pickup at this McDonald’s?
Yes, this McDonald’s offers both in-store pickup and delivery services.
What payment options are accepted at McDonald’s on Victoria Drive?
Accepted payment methods include American Express, Cash, Discover, MasterCard, and Visa.
Is there an app available to help order from this McDonald’s location?
Yes, the My McD’s app is available for download on both Android and iOS to make ordering easier.
Does this McDonald’s welcome families and children?
Yes, this McDonald’s welcomes families and children and even offers a children's menu.
Which nearby coffee shops can I visit near McDonald’s at 5661 Victoria Drive?
Nearby coffee shops include Tim Hortons and Starbucks Canada, offering you more options for coffee before or after your visit to McDonald’s.
Are there any nearby financial services or banks close to this McDonald’s?
Yes, nearby financial services include CIBC, RBC Royal Bank ATM, Vancity credit union, and BMO Financial Group for your banking needs.
Where can I find nearby parking when visiting McDonald’s at Victoria Drive?
Victoria Square Parking Lot is a nearby parking option available close to this McDonald’s location.