McDonald's

3.6
1392 reviews
Drive-Thru Curbside McDelivery
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Business Details

6020 - 6086 Russ Baker Way, RICHMOND, BC
V7B 1B4, Canada
(604) 718-1013
https://www.mcdonalds.com/ca
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About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
6020 - 6086 Russ Baker Way, RICHMOND, BC
V7B 1B4, Canada

Hours

Reviews

3.6
1,392 reviews
5 stars
479
4 stars
390
3 stars
259
2 stars
78
1 star
186

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted issues with cleanliness, particularly in the men's washroom and overall restaurant hygiene.

Service Speed

Customers frequently reported slow service, especially during busy times, with some orders taking excessively long to fulfill.

Order Accuracy

There were numerous complaints about incorrect orders, missing items, and poor communication regarding orders.

Staff Attitude

Feedback indicated a mix of friendly and rude staff interactions, with some customers experiencing poor customer service.

Food Quality

While some customers praised the freshness and quality of the food, others reported issues with food preparation, such as burnt items and incomplete orders.
  • SB
    Simon Bradley
    Nov 17, 2025
    1.0
    I stopped at this McDonald’s after a long flight, looking for something quick and satisfying. Unfortunately, the experience was far from what I expect from a fast-food restaurant. Despite ordering through the app, the drive-through was slow, with a long wait behind another car. I had hoped mobile ordering would speed things up, but it didn’t. While waiting for my order, I noticed several holes in the ground near the drive-through, close to the building and landscaping. To my shock, rats were coming out of these holes. Seeing rats right next to the area where food is being prepared and served is completely unacceptable. When I choose McDonald’s, I expect consistent service and cleanliness. This visit was disappointing on both fronts, and because of this experience, I will not be returning to this location. The McDonald’s brand should hold itself to higher standards.
  • NN
    Nat N
    Oct 22, 2025
    1.0
    The men's washroom is always dirty. Water on the sink counter, marks are all over the mirror, pee either around the toilet seat area, and wet toilet paper sticking on the floor. They surely don't clean or even check on the washroom throughout the day. If a food restaurant doesn't keep the washroom clean to the very basic standard, what do you think about the way they handle your food? I will not come to this particular restaurant at all, but will only come to redeem points. I will not support their business.
  • AW
    Ansgar Wild
    Oct 20, 2025
    5.0
    Mit direktem Blick auf die Start und Landebahn vom Vancouver Airport. Cool
  • FK
    Fahd Khan
    Oct 13, 2025
    4.0
    We did drive thru. We were the only one in line, yet it took a while to get 3 Mc-doubles a medium coffee and 1 muffin. Perhaps its a one off but it seemed like a lake of urgency on the staffs end.
  • JL
    Joey Lam
    Oct 11, 2025
    4.0
    This McDonald’s location was not close to where we lived but we wished our go-to one was as nice as this one. Clean, fast service, consistency in good food are the three pillars that McDonald’s is good at and this location checked all three points. Happy to have another great option for McDonald’s for a late dinner.
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Frequently Asked Questions About McDonald's

What are the general opening hours for McDonald's at 6020 Russ Baker Way, Richmond?

This McDonald's location is open from 5:00 AM to 11:59 PM every day of the week.

Is the McDonald's location on Russ Baker Way open on Thursdays?

Yes, the restaurant is open on Thursdays from 5:00 AM to 11:59 PM.