Customers frequently reported poor service, including rude staff, incorrect orders, and unresponsive management.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about cold, poorly prepared meals and missing items.
Cleanliness
Several customers noted unsanitary conditions in the dining area and restrooms, indicating a need for better maintenance.
Drive-Thru Issues
The drive-thru service received numerous complaints regarding long wait times, incorrect orders, and staff attitude.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and noted positive experiences with food freshness.
BW
Bob W
1 day ago
5.0
Prompt service, fresh food, and amazing coffee. One of the better locations I've been to.
YZ
Yollanda Z
2 days ago
1.0
Check your mcchicken sauce, it went bad 🤮
ZJ
Z J
Jan 4, 2026
1.0
I think the night workers are half asleep, or really couldn’t care less about their jobs. I received my delivery order, and yet again no dipping sauce provided for the nuggets even though I ordered them. And apparently half full and unsalted is how the medium fries come now? It’s not fair to pay full price for an order and receive 3/4 of it. Definitely know not to from this location again.
HH
Hannah Hankin
Dec 27, 2025
3.0
Our food was good but the bath room needs cleaning in specifics the women's bath is gross I waited 2 hours for someone to do something no one has and I even went up to the front and told them this is unacceptable this is gross
RR
Ryan
Dec 20, 2025
4.0
Not bad. Wished that the Fillet O’ Fish didn’t crumble 3/4 into eating it. Everything was normal and added bonus was that this is one of the more cleaner restaurants.
Cons: their drive thru, depending on what you order, is hit or miss. Always dine in…
What are the operating hours of McDonald's at 8191 Alderbridge Way, Richmond?
McDonald's is open 24 hours a day, 7 days a week at this location.
When can I get delivery from this McDonald's location?
Delivery service is available 24/7 every day of the week.
Does this McDonald's have a drive-through service, and what are its hours?
Yes, the drive-through is open 24 hours a day, 7 days a week at this location.
What meal options are available at this McDonald's?
This McDonald's serves breakfast, lunch, and dinner.
What payment methods does this McDonald's accept?
They accept American Express, cash, Discover, Mastercard, and Visa.
Is McDonald's at Lansdowne welcoming to families and children?
Yes, this location welcomes families and children and offers a children's menu.
Can I order food for in-store pickup or delivery from this McDonald's?
Yes, both in-store pickup and delivery services are available.
Which nearby places can I visit after dining at McDonald's?
You can visit nearby spots like Fresh Press Coffee Bar for coffee, Baiyulan Shanghainese Cuisine for Chinese food, or Modern Beauty Centre for spa and massage services.
How can nearby restaurants like 'Koto Izakaya' and 'Dae Jang Geum Restaurant' complement your visit to McDonald's?
After enjoying your meal at McDonald's, you can explore nearby dining options such as Koto Izakaya for Japanese cuisine or Dae Jang Geum Restaurant for Korean food to experience diverse flavors.
Are there nearby services that can help with beauty and relaxation after a meal at McDonald's?
Yes, nearby places like Hong Kong Tai Pan Salon and Reign Medispa offer hair and beauty salon services, massage therapy, and laser hair removal for relaxation and self-care.