Pharmacy Department of London Drugs

Reviews

• MB

  Mary Brousseau

  Feb 4, 2023
  4.0
  I tried another pharmacy recently, but the service and hours and the whole experience was no comparison, at all so I came back!!!
• GD

  Gail DeCoffe

  Jan 17, 2018
  1.0
  My 85 yr old mother went to get a prescription filled yesterday, she was told it would be a 1 hr wait. Well after the hour went by she was told it would be another 15 min, Then there was a shift change and the clerk informed her it would be another hour!!! Seriously really? Upset and frustrated my mother left saying she would come back today. This is a elderly woman with a major UTI so thanks to London drug pharmacy she had to suffer with this agony one more day. I really hope you did not charge her a dispensing fee because that would be completely wrong. I will be calling and talking to the manager! Unfortunately I had to choose a star to post.... 0 stars from this experience for sure !
• US

  Ulad Shauchenka

  Jan 5, 2018
  1.0
  One of New female pharmacist has real attitude issue. She put "I hate you" mask even before I opened my mouth and tried to prove something wrong I've known for a fact. Luckily I asked for a supervisor which has been totally reasonable. Such people as this pharmacist shouldn't work front line, period.
• CG

  Catt Glynn

  Sep 8, 2014
  2.0
  As a regular shopper at London Drugs for decades, I have to say, that after moving to New Westminster almost a year ago, I now shop at Shopper's. The LD on 6th is ALWAYS understaffed on the cash registers! This is exasberated by the fact that there are a lot of seniors shopping in the store, who often take longer to go through the cashier line up. You'd think that LD managment would be aware of this, and open an extra till or two during peak periods....or maybe at Xmas?....They don't. Despite the inordinate number of staff stocking shelves at any given time. Guess keeping the shelves full is more important. Which brings me to the store pharmacy. There always seem to be 5 or 6 staff, sometimes more, behind the pharmacy counter, wearing white coats, busy doing....well, it would seem... nothing. Yet somehow there is often a long line up in the prescription drop off line up, a line of very fed up looking customers. The pharmacy staff are extremely slow on the draw when even acknowledging that people are waiting, with one or two stellar exceptions...most of the pharmacy staff are slow, rude, incompetent, and utterly lacking in any concept of customer service. Prescriptions generally take anywhere from 45 mins to 2 hours to fill. The entire store is screaming for adequate staffing and the pharmacy desperately needs a staffing overhaul (with one or two exceptional pharmacy staffers aside) and some serious reorganization in order to become profficient. If you're in a hurry, don't bother shopping here! Walk a block and go to Shoppers at Royal Centre Mall.

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