McDonald's

3.2
1429 reviews
Drive-Thru Curbside McDelivery

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
1835 Bowen Road, Nanaimo, BC
V9S 1H1, Canada

Hours

Reviews

3.2
1,429 reviews
5 stars
412
4 stars
257
3 stars
314
2 stars
138
1 star
308

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, rude staff interactions, and incorrect orders, leading to a frustrating experience.

Staff Performance

While some staff members received praise for their friendliness and helpfulness, others were criticized for poor customer service and lack of professionalism.

Food Quality

Several reviews mentioned issues with food quality, including stale items, incorrect orders, and flat beverages, indicating inconsistency in food preparation.

Cleanliness

The restaurant was generally noted as clean, but some customers experienced unsanitary conditions, particularly regarding food handling.

Operational Hours

Customers expressed frustration over the location not being open 24 hours as advertised, impacting their ability to access services.
  • BS
    Brent Simons
    Nov 11, 2025
    1.0
    Music is always so loud and annoying in the early morning I will not be back. Have spoke to manager but they don’t care.
  • KR
    Kate R
    Nov 9, 2025
    3.0
    Bathrooms are locked, they don’t put out condiments, and the WiFi doesn’t work, so safe to say it’s generally a sketchy location. All tables were dirty. Food was fine and made in a reasonable time.
  • BS
    BlackRed Swagio
    Nov 4, 2025
    1.0
    I went to the drive thru and place my order when I got to the window to pay and get my order I saw I was missing something do I ask them it was on the receipt but was told to repay for the missing idem then rude staff said I was rude by yelling when I never yelled I just ask nice where my missing order was..
  • HV
    Hector Ruilova Vidal
    Nov 1, 2025
    1.0
    It took over 30 minutes to receive a small drive-thru order, and it was clear that the staff were chatting instead of focusing on service. On top of that, the beverages were completely flat. Even after we mentioned it and they replaced them, the new drinks were still flat. Overall, a disappointing experience that needs improvement in both service efficiency and product quality.
  • FK
    felicia kent
    Oct 25, 2025
    1.0
    Went to get two chicken wraps yesterday afternoon, the girl at the window told us to pull ahead to spot #1 to wait (someone was already parked there). We didn’t know what to do so my partner went in to get the food and they were talking rudely about him before he spoke up and said he was right there. Then their attitude completely changed and they were nice. Totally unacceptable to talk poorly about customers. Won’t be returning to this location we are very disappointed.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 1835 Bowen Road?

McDonald's at 1835 Bowen Road is open 24 hours a day, seven days a week.

Does this McDonald's location offer delivery service?

Yes, delivery service is available 24/7 at this McDonald's location.