McDonald's

3.2
1579 reviews
Drive-Thru Curbside McDelivery
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Business Details

4725 Rutherford Road, Nanaimo, BC
V9T 4K6, Canada
(250) 758-3422
https://www.mcdonalds.com/ca
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About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
4725 Rutherford Road, Nanaimo, BC
V9T 4K6, Canada

Hours

Reviews

3.2
1,579 reviews
5 stars
425
4 stars
338
3 stars
296
2 stars
166
1 star
354

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and poor service from staff.

Food Quality

Many reviews mentioned unsatisfactory food quality, including cold items, incorrect orders, and overall dissatisfaction with the meals.

Cleanliness

There were mixed reviews about cleanliness, with some customers noting dirty conditions in the restaurant and bathrooms.

Staff Behavior

Several customers experienced rude or unhelpful staff, contributing to a negative dining experience.

Drive-Thru Problems

The drive-thru was often criticized for slow service and operational issues, leading to frustration among customers.
  • RL
    Rio Li
    Dec 22, 2025
    4.0
    My trip to Nanaimo starts here. The atmosphere was really great, it has the best look for a McDonald’s, for both inside and outside. But I don’t know why was it that crowded when I was there in an early weekend morning. The food was good but I wait for too long for ordering. By the way, I ordered a non-skimmed milk but I received a semi-skimmed milk at last, with no one told me it was out of stock or something
  • MI
    Matteau Imeson
    Dec 14, 2025
    1.0
    Been in the drivethrough packed full of cars and has not moved in 20 minutes and still waiting. I never seen Mc Donald's take over 20 minutes for one car in the drivethru before. There's so many cars I'm stuck here unable to back up, or go forward to just leave and go home. What kind of trash is this? There's nothing on McDonald's menu that would even take 20 minutes and counting, to make for one car in the drivethru and the workers clearly aren't busy taking orders either as the line isn't moving and the lobby is closed. Are they on their breaks? This is insane. Never again. Mc Donald's has completely outpaced inflation over the last decade, by almost three times what inflation is. Yet the quality has only gone down hill. Never again.
  • BB
    BreakerofSelf
    Dec 6, 2025
    1.0
    Our children are neurodivergent and this location advertised they were fully open. We showed up today for lunch and their play place is still closed for renovations. Zero communication about this and when you need to manage meltdowns, it makes things extra difficult. Management needs to do better.
  • TK
    Tia Krogstad
    Dec 4, 2025
    3.0
    Is the dining room open yet?
  • SL
    Shawn Lightheart
    Nov 30, 2025
    1.0
    Twice in a row we have had our order not delivered. We meet are driver on the street. We have little problem. Until lately...
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Frequently Asked Questions About McDonald's

What are the opening hours for dining in at McDonald's on Rutherford Road?

McDonald's at 4725 Rutherford Road is open for dining in 24 hours a day, every day of the week.

During what hours is the McDonald's drive-through service available?

The drive-through service is available 24/7, every day of the week, at this location.