Customers frequently reported long wait times, often exceeding 20 minutes for simple orders.
Food Quality
Many reviews highlighted issues with food quality, including cold, stale, or improperly prepared items.
Cleanliness
Numerous customers noted unsanitary conditions in the dining area and restrooms, with some describing it as disgusting.
Staff Attitude
While some staff were praised for their friendliness, others were criticized for poor communication and rudeness.
Order Accuracy
Several customers experienced issues with incorrect or incomplete orders, including missing items and wrong customizations.
RF
Rob Fred
Nov 16, 2025
5.0
The staff is always amazing, when staff makes a point of remembering your name you know the people care! Great location for our family! The ONLY problem is their landlord is the Super Save group ,the Same people who helped with the culling of The ostriches. A Canadian disgrace, Super Save Group should reconsider how they make their money ,what a shame !
SL
Suyane Leite
Nov 7, 2025
1.0
The worst customer service I have ever experienced. This is the second time it has happened to me. As you can see in the photo, I couldn’t leave without writing a review. How can such a big company like McDonald’s deliver food like this? Sorry, but this is unacceptable.
OU
Orders Uck
Nov 2, 2025
1.0
It was all good until on a fine Sunday morning I got all my orders jumbled up, hot chocolate was pretty cold and flat, hash browns that were supposed to be in the bagel were not inside. Instead of cream cheese it was just cheese. Everything looked good except the food. Not something you want on a nice warm Sunday morning.
CS
Curtis Scott
Oct 28, 2025
1.0
It's actually the slowest McDonald's you can find. At least when I go (4pm-5pm) I'm often waiting 10+ minutes and all I order is a coffee.
They are also plagued by people picking up online orders - skip, ubereats, etc - this means that the staff are busy making these orders whole the customers at the location have to wait.
I'm writing this review as I'm waiting for my large coffee.
TH
Themad H8r
Oct 16, 2025
4.0
Well this is the highest rating I have ever given any mcdonald's ever so first off well done. So I stopped and had my one and only visit to McDonald's for the year and man it did not disappoint.
The First what i assume is a teenage girl at the first window was oh so pleasant not Even being able to muster a hello just basically money please and move on. The second window where I received this lovely meal ive waited all year for was delivered by the manager I assume judging by her different shirt is the only reason why this got a four star review.
She knew how to do her job very simple.Hello, sir.Thank you for coming.See You Again.
She even got my pronouns right with me not even having to tell her.
Now onto the meal , let's start with my root beer was ninety percent carbonated water , ten percent root beer.....gross
My fries we're a concoction of greese what looked more like a limp noodle than a piece of potato and every grain of salt they had in the place including the road salt i'm sure.
But I was depending on the six juicy nuggies to save the day.... Let's just say the nuggets were harder than a jrock rap song ya know what i'm sayin these things would litterly bust glass and as a matter of fact , busted my tooth.
I was really hoping that my one treat of the year from this fine establishment would get it right for once. Well, they got the order right? Better than the one last year My condiments were in there, which was a surprise and the order was correct but other than the pleasant manager lady I am so disappointed but but what do you expect...... Well , I expect it all my teeth to remain intact.
Thank you again mcdonald's for the tenth year in a row is ruining my one meal at your finest establishment a year
What are McDonald's Brookswood location's regular operating hours?
McDonald's Brookswood is open every day from 6:00 AM to 11:30 PM.
Does this McDonald's have a drive-through service?
No, McDonald's Brookswood does not offer drive-through service as it is closed every day.
Does McDonald's Brookswood offer in-store pickup and delivery options?
Yes, they provide both in-store pickup and delivery services for customer convenience.
What types of meals can I get at McDonald's Brookswood?
They serve breakfast, lunch, and dinner, covering a wide range of meal options.
What payment methods are accepted at McDonald's Brookswood?
The location accepts American Express, Cash, Discover, Mastercard, and Visa payments.
Is McDonald's Brookswood family-friendly with menu options for children?
Yes, this McDonald's welcomes families and has a children's menu available.
Are there nearby places to relax or shop after visiting McDonald's Brookswood?
Yes, nearby you can visit Brookswood Florist for gifts or Chocolate Tan for beauty and spa services.
Can I combine a meal at McDonald's Brookswood with a visit to nearby parks?
Absolutely, Brookswood Park is close by where you can enjoy outdoor activities before or after your meal.
Are there other dining options near McDonald's Brookswood?
Yes, nearby eateries include China Bowl Restaurant for Asian cuisine, Istanbul Donair for fast food, and Subway for sandwiches.
What local services are nearby McDonald's Brookswood that customers might find useful?
Customers can access healthcare at Brookswood Dental, pharmacies like Brookswood Pharmacy #1 & 2, and real estate agents such as HomeLife Benchmark Realty Langley.