Numerous reviews highlighted poor customer service, including rude staff and unhelpful management.
Order Accuracy
Many customers reported issues with incorrect orders and confusion at the drive-thru.
Food Quality
Several reviews mentioned low food quality, including stale items and incorrect orders.
Cleanliness
Customers expressed concerns about the cleanliness of the restaurant and restrooms.
Long Wait Times
Multiple reviews noted long wait times for food, both in-store and at the drive-thru.
BJ
Bertha Balesy Johnson
2 days ago
1.0
Why does NONE of the workers use gloves? And it feels like they just throw fries in the bag and then add the cup for the fries. Use more effort.
CF
Candace Froese
3 days ago
3.0
Glad for hot food on a busy day. Nutritious? Maybe. But hot and ready and fast and ready for us to move on with our day. Thanks, Mc Donald's!
NF
nikki flood
Jan 3, 2026
1.0
I ordered 4 wraps but they only gave me two and when i came back around in the drive thru they refused to give me the two wraps that I ordered. Absolutely horrible customer service at this location.
YL
Yann Lehoux
Dec 31, 2025
1.0
I’ve stopped eating at McDonald’s. I really miss how the food used to taste — everything feels different now. Quality seems lower, probably to save money and increase profits. Just my opinion. Good luck.
JR
Jacqui Rosamond
Dec 24, 2025
1.0
Go to any other location. Seriously, it's just aggravating coming here. I brought my kids here for a breakfast happy meal, we waited 7 minutes for someone to take our order as all but one kiosk was down and there was a man standing in front of the only working kiosk waiting for his food and refusing to move for anyone. I then waited almost 20 minutes for 2 happy meals and a chicken mcgriddle meal. I had asked for an eat in meal and got everything in take out bags, when I asked for a tray because we were eating in the restaurant the lady (I'm assuming a manager from the uniform) asked me if I wanted a drink tray. Then when I said I wanted a plastic tray to carry my food to a table, she rolled her eyes and grabbed one for me. Then she told me that the chicken mcgriddle meal would be a bit longer and I watched her walk over and drop the who hash browns that came with it into the deep fryer. She then stood in front of the deep fryer and waited for them before coming back and telling me it would be a few more minutes for my sandwich. It probably took close to 30 minutes to get two breakfast happy meals and 1 breakfast sandwich meal. When we got to the table I realized that they had forgotten the yogurt tubes that come with the happy meals but I was already so frustrated that I decided it wasn't worth the effort to go and ask for them. Definitely, go to any other McDonalds in Langley for better service.