Customers frequently reported long wait times, incorrect orders, and unprofessional staff behavior.
Food Quality
Many reviews mentioned cold or poorly prepared food, with several customers expressing disappointment in the consistency of food temperature and quality.
Cleanliness
Several customers noted cleanliness issues, including dirty tables and bathrooms, impacting their overall experience.
Staff Friendliness
While some customers praised friendly and efficient staff, others reported rude service and a lack of attentiveness.
Overall Experience
Mixed reviews indicate that while some customers had positive experiences, many expressed dissatisfaction and a reluctance to return.
LK
Leslie K
Nov 14, 2025
2.0
Missing pieces of our order again. This happens every time we go there. No happy at all, order screen was correct but they said I didn’t order something I did. Not ok
LL
L1230
Nov 14, 2025
1.0
The “new” lobby reno is horrible. Basically the reno was taking away pop/ketchup/napkin section and of course they give you NO ketchup, one napkin and slow sloppy service
TC
Troy Clark
Nov 13, 2025
2.0
There was only drive through because of renovations and the service sucked and my food was cold. Not very good 😕
DD
Denys
Nov 10, 2025
1.0
Dining room currently closed for renovation — drive-thru only. Would be helpful if this was updated on Google Maps. Came here on foot from UBCO and couldn’t order inside.
JS
Jer Shear
Oct 29, 2025
1.0
My friend didnt order as wasnt given anyone to oder from. No friendliness. I wouldnt come back to this location.
Fix youre staffing issues.
Waited 15 mins for cheeseburger.