Many customers reported frequent issues with incorrect orders, missing items, and poorly prepared food.
Service Quality
Feedback highlighted inconsistent service, with some staff being friendly and efficient while others were rude and inattentive.
Cleanliness
Several reviews mentioned the location being dirty and poorly maintained, affecting the overall dining experience.
Food Quality
Customers expressed dissatisfaction with the quality of food, noting cold items, stale ingredients, and poor preparation.
Speed of Service
While some praised quick service, many others complained about long wait times and slow staff.
AG
Aditya Goswami
6 days ago
1.0
I had ordered an customized for 4 burger
2 Mcveggies and 2 spicy mccrispy and had a mod for the spicy mc crispy
Had asked for no lettuce, added cheese, and added tortilla strips but to my surprise i was served a burger with lettuce a sesame seed bun and nothing else but the patty.
I am glad that I got both the buns on the first burger but the second mc crispy didn’t even have a bottom bun🤦🏻♂️.
This is crazy! I paid extra for the customization but got nothing but disappointment in return.
Also the manager, she is horrendous, I work in a customer centric outlet and if she was our manager she would have been fired long ago.
DM
Darla Mendui
6 days ago
1.0
The manager that usually work evening shifts is very rude. We paid extra for additional topings on our sandwich but still didn’t got anything that we paid extra for. Also we were missing the bottom bun for the sandwich the also the bun was different as well.
CW
Chad Williams
Nov 13, 2025
5.0
A great McDonalds location
KB
Kalon Butticci
Nov 10, 2025
1.0
Everytime ive been to this McDonalds they get my order wrong dont waste your time here
ST
sergio talarico
Oct 26, 2025
1.0
Felt like no one wanted to work. They threw my food on the counter and then forgot about the drink. Then followed up by forgetting to give me a lid and straw. Sorry your job sucks boys lol
What are the operating hours of McDonald's at 1938 Kane Road, Kelowna?
McDonald's at 1938 Kane Road is open daily from 5:00 AM to 11:59 PM.
Does this McDonald's location offer delivery services?
Yes, McDonald's offers delivery services daily from 5:00 AM to 11:59 PM.
Is there a drive-through available at this McDonald's, and what are its hours?
Yes, there is a drive-through open every day from 5:00 AM to 11:59 PM.
Can customers order food for in-store pickup at this McDonald's?
Yes, customers can order for in-store pickup at this location.
What types of meals are served at this McDonald's?
This McDonald's serves breakfast, lunch, and dinner.
What forms of payment are accepted at this McDonald's?
Accepted payment options include American Express, Cash, Discover, MasterCard, and Visa.
Is this McDonald's family and child-friendly?
Yes, it welcomes families and children and offers a children's menu.
What nearby places can I visit before or after dining at McDonald's on Kane Road?
Nearby places include Valley Medical Laboratories, Bone Appetit pet store, and the Great Canadian Dollar Store, perfect for combining errands or shopping with your meal.
Are there other coffee shops near McDonald's at 1938 Kane Road?
Yes, Tim Hortons and Starbucks Canada are nearby coffee shops where you can enjoy additional beverage options.
Where can I find banking or money transfer services close to McDonald's Kane Road?
Nearby services include RBC Royal Bank ATMs and Western Union for money transfer needs.