McDonald's

Reviews

• SW

  Stu Wart

  5 days ago
  1.0
  This review is for McDonald's on Havey Avenue, Kelowna, BC ordered 2 large hot chocolates at the order board. Order # 195 There was too long of a wait at the first drive thru window, to pay, while the cashier engaged in conversation with an employee. At the 2nd window, I was right away asked by an employee to pull up to one of the reserved stalls to wait for the 2 hot chocolate. AFTER 10 minutes of waiting, someone finally brings out the hot chocolates with no apology, whatsoever! I leave with them in a hurry to meet up with a friend who had been waiting patiently for me. What I got did not resemble or taste like hot chocolate! What I got looked and tasted like hot milk with a tenee, tiny trace of chocolate flavour. Had I not been so far away from the restaurant with my friend, I would have returned both of them. How embarrassing it was to present my friend with a hot cup of milk, instead of a rich cup of hot chocolate. I regularly frequent McDonald's for their coffee but this whole experience was disappointing and the customer service experience was lacking. So, not sure I'll be returning
• HS

  Haris Selimovic

  Nov 8, 2025
  1.0
  If I could would give zero stars. I order the extract same burger everytime time. A McDouble with an extra patty. I pay for the extra patty and over half the time I don’t get the extra patty. Normally I catch it but this time I drove home and was rewarded with the boring normal McDouble. Besides the fact that I paid for an extra patty, how do you argue to get paid more money when you cant even read an order right. When I do walk in to say “hi I ordered an extra patty” they never say “sorry keep the mistake burger and we’ll make you another.” Instead they take the burger and then make you wait in areas of being in your car for the curb side delivery. Again these are little things in the real world. But when mistakes pile on it’s not good.
• IM

  Iraj Mehrfard

  Oct 31, 2025
  4.0
  Love the vibes, love the staff — but the fries? Sometimes soft, sometimes sad. 😅 McDonald’s, please… follow the sacred crispy-salty code 🍟✨ #LongLiveCrispyFries
• AS

  Arin Seb

  Oct 22, 2025
  1.0
  Worst restaurant, worst staffs Every time I order coffee they don’t add sugar as asked. Every single time I have to drive back and ask them. Today I ordered hot chocolate, I couldn’t take a single sip. It was just water and some chocolate. I drove back again to get it right. Im done with these staffs. Never ordering from this place again.
• WS

  WARIS. Singh

  Oct 18, 2025
  1.0
  I’m a DoorDash driver and this McDonald’s keeps delaying courier pickups. Today (Oct 18), my scheduled pickup was 2:14 AM. I was dispatched from ~5 km away, arrived around 2:09–2:10, and walked in exactly at 2:14. I then waited 15–20 minutes in ~1°C while staff repeatedly said “5 more minutes.” Total time for a $4 delivery: 20+ minutes. They had 30+ minutes to prepare the order. These delays don’t just waste time—on DoorDash, every minute of lateness on the driver side risks an Extreme Lateness violation and even deactivation. We put in hundreds of deliveries to earn platinum/VIP priority access to better orders, and late handoffs from the store can wipe that out. I even had to explain the delay to DoorDash support and still received an Extreme Lateness violation. Please post accurate prep times, communicate delays, and set a dedicated courier line/pickup shelf. Any supervisor or manager reading this please fix this issue. It hasn't happened once it happened multiple times with me. Thank you for your not so good service

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