McDonald's

3.0
301 reviews
Temporarily Closed
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Business Details

1555 Banks Road, KELOWNA, BC
V1X 7Y8, Canada
(250) 860-5711
https://www.mcdonalds.com/ca
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About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
1555 Banks Road, KELOWNA, BC
V1X 7Y8, Canada

Hours

Reviews

3.0
301 reviews
5 stars
73
4 stars
61
3 stars
53
2 stars
30
1 star
84

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly staff while others report rude and dismissive behavior.

Food Quality

Many customers experienced issues with food quality, including cold or stale items, while others enjoyed fresh and tasty meals.

Cleanliness

Several reviews mention cleanliness issues in the restaurant, particularly in the dining area and bathrooms.

Service Speed

Customers frequently noted slow service, with long wait times for orders, especially during busy periods.

Takeout Experience

There is significant dissatisfaction regarding the new charge for takeout bags, with many customers finding it unreasonable.
  • KK
    K K
    Jan 1, 2026
    5.0
    Outstanding customer service On December 29th around 5:00 PM, I had an experience that truly stood out. Right after receiving our food, I accidentally spilled it. We were with our child, and the situation wasn’t easy to handle. It was completely my mistake. What impressed me was how the staff responded. The employee smiled, said it was totally okay, and immediately remade the food for us without hesitation or any sign of frustration. I felt extremely sorry, but also deeply grateful. The staff’s attitude was exceptional. They treated it as if it was no big deal at all and were clearly considerate of the fact that we had a child with us. Even though it was a busy time, they still showed patience, kindness, and understanding, which honestly surprised me in the best way. Moments like this are what leave a lasting impression and remind you why great service matters.
  • EM
    Emma McLean
    Oct 5, 2025
    4.0
    Aside from the random white string that was wrapped around one of my fries, my experience here was really nice. The fries and nuggets were fresh and hot ( only Macdonald’s I get hot nuggets ) The lovely young man working the front counter ( maybe Ronin? ) was so polite and hard working - he called us guests, which felt warm and inviting. He was also tidying the waiting area in between serving people. It was refreshing to have this service and he should be rewarded for his hard work!
  • EF
    Evelyn Fordham
    Aug 30, 2018
    5.0
    Friendly and prompt!
  • DK
    Danielle Kallstrom
    Aug 19, 2018
    3.0
    There was no iced tea. So it only got 3 stars from me this time around
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Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's at 1555 Banks Road, Kelowna?

This McDonald's is open daily from 7:00 AM to 11:00 PM.

Does this McDonald's location have a drive-through service?

No, the drive-through service is closed every day at this location.