Customers frequently reported poor service, including incorrect orders, forgotten items, and unprofessional staff behavior.
Food Quality
Many reviews highlighted issues with food temperature and quality, such as cold or improperly prepared items.
Cleanliness
Several customers noted that the restaurant and facilities were dirty, impacting their overall experience.
Staff Performance
While some staff were praised for their friendliness and efficiency, others were criticized for being rude or inattentive.
Operational Hours
Multiple reviews mentioned discrepancies in advertised hours, with customers finding the location closed when it was supposed to be open.
TF
Theresa Fjellgaard
5 days ago
5.0
I only 4 star atmospheres cause I feel like the restaurant is a little cold.
CV
C V
Dec 30, 2025
1.0
This place had fresh food now its cold, wont be supportimg this mcdonalds anymore. They have gotten lazy and unmotivated.
DD
Danni Dolphin
Dec 25, 2025
2.0
Stopped in for breakfast, asked for ketchup more than once (including at the window), and still drove off without it. Seriously… what’s going on with fast-food service in Kelowna?
DM
Darcy McKinnon
Dec 22, 2025
5.0
Lakeshore Rd location is best fast food restaurant ever. Staff is very friendly and extremely efficient. Keep up the good work
KF
Kaleb fanclub
Dec 8, 2025
5.0
Caleb with a K (Kaleb) was fantastic. Super polite as usual. Big fan starting up he is amazing. I want Kaleb. Kaleb please notice me.