Many customers reported issues with incorrect orders, missing items, and wrong modifications.
Service Quality
Feedback highlighted inconsistent service, with some staff being friendly and helpful while others were rude and unprofessional.
Cleanliness and Environment
Several reviews mentioned unsanitary conditions and a negative atmosphere, including reports of rats and poor restroom maintenance.
Speed of Service
Customers frequently noted long wait times and delays in service, particularly during busy hours.
Food Quality
There were mixed reviews on food quality, with some customers expressing dissatisfaction with cold or poorly prepared items.
SS
Shurvil Shevade
6 days ago
1.0
My girlfriend urgently needed to use the washroom, but Harsh, the assistant manager, denied access even after she explained it was an emergency. The response was insensitive, harsh, and very unprofessional.
PB
Pratibha Bakshi
6 days ago
1.0
The staff was not cooperative at all. I was on my period and urgently requested to use the washroom. Despite clearly explaining that it was an emergency, the assistant manager responded in a very harsh and insensitive manner. She said, “I know, but we close the washroom at seven,” and completely refused to help.
What was most disappointing is that she herself is a woman and still showed zero empathy or understanding toward a basic biological emergency. This was humiliating, stressful, and extremely unprofessional. Customer safety and dignity were clearly ignored, and the way the situation was handled reflects very poorly on the management.
This experience made me feel disrespected and uncomfortable, and no one should be treated this way especially in a situation involving health and personal well-being.
TM
Terren McGuire
Dec 30, 2025
1.0
Just spent 40 dollars on family meals and another 5 on a burger. Asked for no dip for the nuggets but instead two mayo packets and the manager was trying to charge me for it even though I got no dip! Pathetic that you can’t have 2 mcchicken sauce with 45 dollars worth of food. Won’t ever stop here on the way through Kamloops again
LC
Laura Courtenay
Dec 30, 2025
5.0
I pre-ordered and pre-paid for 13 Happy Meals for my child's birthday party four days in advance, then they put my order on their schedule for the date and time I requested. The day of the party I had a friend pick up the order and it was all ready to go in boxes and the staff helped her carry it out to her vehicle. Every order was correct, even the special orders. Everything went seamlessly and all the kids were happy. I would definitely do that again. Thank you!
JK
Justin Kovesy
Dec 28, 2025
5.0
I love the McDonald's in Kamloops. They are always friendly and have a tendency to remember you if you visit regularly. The also very rarely mess up any of my orders. High marks in my experience.