PriceSmart Foods

3.5
302 reviews

About

Grocery Store

Details

  • DebitAvailable
  • Cash onlyNot available

Location

PriceSmart Foods
9899 Austin Road, Burnaby, BC
V3J1N4, Canada

Hours

Reviews

3.5
302 reviews
5 stars
129
4 stars
52
3 stars
25
2 stars
19
1 star
77

What are people saying?

AI-generated from recent customer reviews

Parking Issues

Many customers expressed frustration over the paid parking policy, citing it as a major inconvenience that deters them from shopping at the store.

Customer Service

Feedback on customer service was mixed; while some praised individual staff members for their helpfulness, others reported poor service and unprofessional behavior from cashiers.

Product Quality

Customers appreciated the variety and pricing of products, but there were complaints about the quality of certain food items, including expired products and unsatisfactory prepared foods.

Store Environment

The store was generally described as clean and organized, with a pleasant shopping atmosphere, although accessibility issues were noted for those with mobility challenges.

Promotions and Coupons

Customers were confused and frustrated by the handling of promotions and coupons, particularly regarding sudden changes in policy and lack of clear communication.
  • JA
    jeff aurora
    2 days ago
    1.0
    Customers who spend over $15 are not getting the correct parking pass refund. The cashier only refunded $1 and told us to go to Customer Service if we had any complaints. We went to Customer Service and received the rest of the refund. What a scam.
  • AD
    Appreciation :D
    Nov 13, 2025
    5.0
    I used to drink Starbucks Venti Iced Americano all the time, but after being disappointed with their service, I started looking for alternatives—and I’m so glad I found Harmony Café inside PriceSmart (Lougheed location). Their iced Americano is only $2.85 for a large, but the strength and flavor are honestly comparable to Starbucks. It’s bold, smooth, and perfect for people who like strong, nutty coffee. What really impressed me is the staff. Every cashier I’ve met here has been consistently kind and welcoming. It’s rare to find this level of friendliness at a café inside a grocery store. The name is Harmony Cafe I found out. There’s no online ordering I think, so you have to go in person, but it’s absolutely worth the walk. This has become my new go-to spot for iced Americanos.
  • RC
    Rob C
    Nov 5, 2025
    4.0
    Great stock, fair prices, and a clean, well-organized store: though the customer service could use improvement. It’s owned by Jim Pattison, so it carries the same Save-On-Foods points system and Western Family products, along with a much wider range of imported East Asian groceries. The mix is somewhat comparable to T&T, with a strong focus on diasporic Chinese, Cantonese, Korean, and Japanese foods. The store layout is intuitive and shelves are well stocked. The product balance reflects its audience: the cheese/dairy section is smaller, but the seafood and produce sections are excellent (so diverse!). I was happy to find several items I usually only buy at T&T: like vegan oyster sauce, s&b brand curry, star anise (and many other herbs/spices), chilies, seafood mushrooms, and dried mushrooms for cooking. They sell ready made hot pot kits and soup mixes. For Vegan’s & Vegetarian’s: They also sell packaged seitan/gluten (mianjin), tofu, and dried soy curls. They also have plant-based, and gluten-free dumplings. Of course, best of all: many varieties of soy sauce (gluten-free, sweet, aged, mushroom, thick, etc). The mushroom and vegetable selection is excellent (my favourite) with both imported and local Canadian varieties. There are also many ready-made meals available, including meat and vegetarian take-home meals, sandwiches, salads, dumplings, soups… many seasonal Asian deserts (and some Canadian desserts, if its available at Save-on, it’s likely here). They don’t have toys, no home decor, no clothes, or stickers (strictly food, or home care and pharmacy items). There is an elevator for wheelchairs or strollers. There is stairs inside, and a wheelchair elevator but no ramp when inside (need to wave someone to help). They offer paper bags I recommend bringing your own tote or a folding pull cart. Parking is paid (not free), so it’s best to take transit. I also like that it’s open until 10 p.m. The store can be busy in the morning and afternoon, but it’s easy to navigate and consistent. I think most people have a neutral to good experience here. Staff at the self-checkout tend not to greet customers or communicate much (they’re usually younger: ESL or shy, or cultural differences), so if there’s a price issue on your bill: it’s usually best to finish the transaction quietly and take the receipt to the customer service counter for any correction (Try not to get too stressed if it happens). Unfortunately, I recently had an upsetting experience with a male staff member while looking for vegetarian dumplings. He used a regional homophobic slur, apparently assuming I wouldn’t understand. When I asked if I’d heard correctly, he repeated it more clearly, with contempt/smugness. It was disappointing: that kind of behaviour should have zero tolerance anywhere. So outdated. (Acting like a 22-year-old grandfather trying to be edgy). But instead of making me feel unwelcome here, it made me more determined to come back, continue shopping and make myself seen. Moments like that remind me why it matters to show up visibly and proudly as ourselves in public spaces. Everyone deserves to shop without bullying or exclusion, especially in a city as diverse, intersectional, and inclusive as ours 🇨🇦 Despite the negative interaction, the selection is impressive and diverse. It’s worth visiting for the unique grocery variety, though if you prefer friendlier service, the nearby Save-On-Foods might be a better alternative.
  • SV
    S V
    Nov 2, 2025
    1.0
    Bought Napoleon Cake yesterday (liked it was a bigger size) from the bakery section here, ate it across two days and running for toilet today with stomach pain at work today. Oof at least T&T swiss roll napoleon cakes haven't made me sick.
  • KC
    k c
    Nov 2, 2025
    1.0
    Went in for less than 5 minutes to pick up medication from pharmacy. Got a parking ticket on my way out. Did not realize I have to pay for parking while shopping for groceries in Coquitlam (Burnaby but Coquitlam just across the street). I guess I will go back to shop at T&T from now on. Please put a sign at the parking entrance clearly indicates parking is not free.

Frequently Asked Questions About PriceSmart Foods

What are the regular operating hours of PriceSmart Foods in Burnaby?

PriceSmart Foods is open daily from 7:00 AM to 10:00 PM.

Is PriceSmart Foods open on public holidays?

On most holidays, PriceSmart Foods adjusts hours; for example, it is closed on December 25 but open from 7:00 AM to 10:00 PM on November 11.