Great stock, fair prices, and a clean, well-organized store: though the customer service could use improvement. It’s owned by Jim Pattison, so it carries the same Save-On-Foods points system and Western Family products, along with a much wider range of imported East Asian groceries. The mix is somewhat comparable to T&T, with a strong focus on diasporic Chinese, Cantonese, Korean, and Japanese foods.
The store layout is intuitive and shelves are well stocked. The product balance reflects its audience: the cheese/dairy section is smaller, but the seafood and produce sections are excellent (so diverse!).
I was happy to find several items I usually only buy at T&T: like vegan oyster sauce, s&b brand curry, star anise (and many other herbs/spices), chilies, seafood mushrooms, and dried mushrooms for cooking.
They sell ready made hot pot kits and soup mixes.
For Vegan’s & Vegetarian’s: They also sell packaged seitan/gluten (mianjin), tofu, and dried soy curls.
They also have plant-based, and gluten-free dumplings.
Of course, best of all: many varieties of soy sauce (gluten-free, sweet, aged, mushroom, thick, etc).
The mushroom and vegetable selection is excellent (my favourite) with both imported and local Canadian varieties. There are also many ready-made meals available, including meat and vegetarian take-home meals, sandwiches, salads, dumplings, soups… many seasonal Asian deserts (and some Canadian desserts, if its available at Save-on, it’s likely here).
They don’t have toys, no home decor, no clothes, or stickers (strictly food, or home care and pharmacy items).
There is an elevator for wheelchairs or strollers. There is stairs inside, and a wheelchair elevator but no ramp when inside (need to wave someone to help).
They offer paper bags I recommend bringing your own tote or a folding pull cart.
Parking is paid (not free), so it’s best to take transit. I also like that it’s open until 10 p.m. The store can be busy in the morning and afternoon, but it’s easy to navigate and consistent. I think most people have a neutral to good experience here.
Staff at the self-checkout tend not to greet customers or communicate much (they’re usually younger: ESL or shy, or cultural differences), so if there’s a price issue on your bill: it’s usually best to finish the transaction quietly and take the receipt to the customer service counter for any correction (Try not to get too stressed if it happens).
Unfortunately, I recently had an upsetting experience with a male staff member while looking for vegetarian dumplings. He used a regional homophobic slur, apparently assuming I wouldn’t understand. When I asked if I’d heard correctly, he repeated it more clearly, with contempt/smugness. It was disappointing: that kind of behaviour should have zero tolerance anywhere. So outdated. (Acting like a 22-year-old grandfather trying to be edgy). But instead of making me feel unwelcome here, it made me more determined to come back, continue shopping and make myself seen.
Moments like that remind me why it matters to show up visibly and proudly as ourselves in public spaces. Everyone deserves to shop without bullying or exclusion, especially in a city as diverse, intersectional, and inclusive as ours 🇨🇦
Despite the negative interaction, the selection is impressive and diverse. It’s worth visiting for the unique grocery variety, though if you prefer friendlier service, the nearby Save-On-Foods might be a better alternative.