Pharmacy Department of London Drugs

Reviews

• MM

  majid

  2 days ago
  5.0
  Arsalan was very professional, friendly, and efficient. He handled the prescription carefully, explained everything clearly, and made the whole process smooth and stress-free. Great customer service!
• BS

  B Suchaya

  Dec 27, 2022
  4.0
  Seems small but has everything except fresh food. Only 1 small ice-cream freezer. Pros: they always have good discounts for chocolates. They even have 2 rows for chocolate of every brands. The pharmacy closes pretty quick but all staffs are nice and helpful. And they have Canadian post. Cons: I don’t think people come for electronic products much but they have it a large section. It would be great if they have bigger grocery section like more fresh products since Brentwood mall has a lot of unused spaces. Love their manager’s special price anyway.
• BB

  Billy Bahagiono

  Sep 5, 2022
  1.0
  If I could give 0 stars I would! Went to this location to get Tylenol as it said online that this store had the particular Tylenol we were looking for. When we couldn’t find it on the shelves, we asked the customer service lady (she had a goth like appearance with black hair, black eye shadow, black lipstick etc.) and showed her a picture of the item we were looking for but she rudely told us that the Pharmacy was closed so she couldn’t access the inventory. Then when we asked for a rain check, she again rudely told me to scroll back to the picture we showed her so she can see the sku number or something. I’ve asked rain checks in other location and we usually don’t get rudely told to scroll through our pictures to see the sku number. We usually don’t even need to show any picture to the worker. We also felt she was quite racist and discriminatory as we observed her servicing a white couple before us with completely opposite demeanour and attitude. Night and day! And then, after experiencing that, we decided not to check out our purchases with her and decided to line up at another cashier. But, this worker was just as rude. She sharply asked us if we had LD extras (are we in a military?) and she threw the receipt to us when we were done. I’ve always thought that it isn’t so hard to gently hand over the receipt to the customer? Anyway, we will never come back to this location. I don’t need to spend my money in places such as this. Tip to the manager: Looking at the other poor and similar reviews of this location, maybe try screening and hiring people that actually want to be in customer service and has the basic skills to do so!
• MD

  Michael Dondera

  Jul 20, 2022
  1.0
  One of the slowest pharmacy services in Vancouver. Very disorganized.
• TC

  Tiffany Chan

  Nov 20, 2021
  1.0
  I agree with Jill (reviewed below 👇) I had to fill antibiotics at the pharmacy. When I got home I realized the pills were a few days short. They had miscounted. I went back and told the pharmacist. She counted the pills again and gave me the “so called missing pills” I went home and counted them again. This time I was missing one pill. At this point I was extremely irritated. These were antibiotics. Medication that you would need to complete the full round. I was helped by the same pharmacist who insisted that there was a correct number since “she counted it herself”. I told her there wasn’t. I made her count it infront of me and she goes “oh you’re right it’s missing one”. I asked to speak to the manager. The manager assured me that it would not happen again. And that they will make a note to triple check my Rx in the future. It shouldn’t be only mine that they triple check. It should be EVERY patient that they fill Rx for! This is unacceptable. I will NEVER go back to this pharmacy. I have lost all confidence in their competence. My health is not safe in their hands. Stay clear of this pharmacy location.

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