McDonald's

Reviews

• CG

  Chambrae Godek

  4 days ago
  1.0
  I'm not sure what's been happening, but in the last few weeks, either my husband or I have had poor experiences when ordering from here. I get it — everyone has off days. I've worked in fast food and understand the process. Our experience has included them forgetting or giving us the wrong item, handing our order to someone else, or completely getting it wrong. When I returned to get the correct order, the staff were rude and condescending about my asking for it. I truly don't understand what the issue is. If it's due to being understaffed, having bad days, training, team management, or management itself, then something needs to be addressed.
• MB

  Mercy Balderrama

  Jan 3, 2026
  1.0
  The women at the counter was extremely rude. We asked for assistance and she snapped and said we could go through the drive thru if we needed help.
• SP

  Sarai Pizarro

  Dec 27, 2025
  1.0
  Ordered a sandwich and fries. When I asked for ketchup, the girl responded “oh I’m all out of ketchup!” Proceeded to show me empty ketchup container. So the restaurant was completely out of ketchup or was she just lazy to refill container with ketchup packets?!?!?! Poor customer service and food was cold!! Where is the dignity and pride of doing your job correctly?!?!
• LC

  Lisa Campillo

  Dec 23, 2025
  1.0
  My husband ordered a sausage McMuffin and wanted them to add Canadian bacon. I got a regular McMuffin and we ordered 1 extra hash brown. We also ordered 2 orange juices to our meal. First of all, there was no sausage on the sausage McMuffin at all. I went back in and a bunch of girls in there were just all talking. I said, “Excuse me!” The manager came up and I told her there was no sausage on the sandwich and brought it to the cook. She came back with the cold sandwich after she just added a piece of sausage to it. I asked her if it was a new sandwich, and she said she just added sausage. Plus it was over 27 bucks for all of that! Horrible service!
• JR

  Jeanette Rendon

  Dec 20, 2025
  1.0
  Traveling from Phx to El Paso, this McDonald's was our option to stop at 10:50am for an early lunch with hungry kids. Staff was STILL putting out orders from breakfast and had everyone else who had already ordered from the regular menu waiting for 20min. When we walked in, there were at least 5 families waiting for their food and all looked very frustrated so we continued our drive to lordsburg nm and ❤️ well, this location never fails us. A customer stood up and KINDLY told the lady who is leading at the monitors that she had been waiting for over 20 min and she told her, "well maybe you shouldn't have ordered so much food" Its the holiday season: staff up, follow the times: to stop serving breakfast when you are suppose to, and find nicer, more responsible leads or managers... 🤷‍♀️

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