Customer service experiences are inconsistent, with some staff being friendly and helpful while others appear dismissive or overwhelmed.
Food Quality
Food quality varies significantly; some customers enjoyed the gyros and fries, while others reported cold food, incorrect orders, and unsatisfactory flavors.
Order Accuracy
Many customers experienced issues with order accuracy, including missing items and incorrect modifications, leading to frustration.
Pricing Concerns
Several reviews mention that the prices are on the higher side for the portion sizes and quality received.
Drive-Thru Experience
The drive-thru service is often slow, with long wait times reported, impacting overall customer satisfaction.
CB
Cindy Bojorquez
Oct 21, 2025
3.0
First time going to Gyro Shack. We asked the girl if they could make a mediterranean salad and she said NO. Ordered a Philly Gyro instead and a large soup. Got a small container of soup. The Gyro had a lot of meat and little veggies. The amount paid for this was a little high. Wont go back
DJ
Dezirae Jones
Oct 17, 2025
2.0
I have been here a few times, it just gets worse. The lady at lunch always has a nasty look on her face and always seems bothered that customers are there. Food is hit or miss really, fries are almost always soggy. I hear there is another location, may give it a try with hopes the experience is a little better.
RT
Ronald Temple
Oct 12, 2025
5.0
I stopped by last week and got a deluxe gyro combo. The woman who took my order said she was new and struggled a bit thru the order. I waited a little longer than I wanted but my food was made fresh and the order was correct which is an improvement since my last visit. At the window Madine made sure I had everything I needed and asked me to return. Glad things seem to be turning around over there!
NF
Nicole Farenga
Oct 7, 2025
1.0
If I could give negative stars I would. The gyros we cold, no feta, no flavor, very little sauce. small portions. We waited in the drive thru for for a pretty long time. No one else was was in line. The drive thru employee looked like he had not wadhed his hair in a week. For the price, I will drive further down Broadway for an amazing gyros that include a greek salad! A complete waste of money!
AF
Amy Folsom
Oct 6, 2025
2.0
The quality of the gyro meat was good. They're really bad at customization of an order. I ordered a gyro no onion with sauce on the side. I received a gyro with extra onion and no sauce. I'm allergic to onions and this made the meal inedible. Today was the second time this has happened at this location. The last time I ordered a med salad with no onions, falafel and gyro meat. The salad had onions and no gyro meat. Too bad, the one bite I had before getting violently ill tasted like it was good gyro meat. It is frustrating to spend money on inedible food. If not more careful in the future this kind of neglect might earn the location a lawsuit. Should probably address the issue before that happens.
What type of cuisine does Gyro Shack specialize in?
Gyro Shack specializes in Mediterranean and Greek cuisine, offering gyros, pitas, and salads.
What are Gyro Shack's regular opening hours?
Gyro Shack is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 11:00 AM to 7:00 PM.
Does Gyro Shack offer takeout and delivery services?
Yes, Gyro Shack offers both takeout and delivery services for your convenience.
Are reservations required at Gyro Shack?
No, Gyro Shack does not require or accept reservations.
Is Gyro Shack suitable for families and children?
Yes, Gyro Shack welcomes families and offers a children's menu.
What payment options are accepted at Gyro Shack?
Gyro Shack accepts a variety of payment methods including American Express, Visa, MasterCard, Discover, cash, and mobile payments such as Apple Pay, Android Pay, and Samsung Pay.
Does Gyro Shack offer catering services?
Yes, Gyro Shack provides catering services to bring the party to your office or event.
What is the dress code when visiting Gyro Shack?
The dress code at Gyro Shack is casual, making it a comfortable place to enjoy your meal.
Which nearby dining options are available around Gyro Shack?
Nearby dining options include Wienerschnitzel at 5765 E. Broadway Boulevard, Arby's, LongHorn Steakhouse, Red Lobster, and Smoothie King, providing a variety of fast food, American, steakhouse, seafood, and smoothie choices.
Are there any nearby retail stores where I can shop after dining at Gyro Shack?
Yes, after your meal, you can visit nearby stores such as Dee's Shoes, Sais Fine Jewelry, TRS Jewelers, Broadway Babies for baby gear, and Savers thrift store for a variety of shopping options.
What nearby services can help me with financial or personal care needs around Gyro Shack?
Nearby services include Pyramid Federal Credit Union for banking needs, Mariner Finance for financial counseling, Sola Salon Studios for beauty and spa services including haircuts and nails, and Straight Edge Barber Shop for grooming.