Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- TakeoutAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
2.8
359 reviews
5 stars
118
4 stars
25
3 stars
29
2 stars
24
1 star
163
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times, particularly in the drive-thru, with some experiences exceeding 30 minutes.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and overall poor order management.
Staff Attitude
While some customers praised individual staff members for their friendliness, many others noted a lack of urgency and professionalism among the team.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty tables and bathrooms, contributing to a negative dining experience.
Management Issues
Customers expressed concerns about poor management and organization, leading to repeated service failures and dissatisfaction.
- APAkela Patterson6 days ago1.0Every time I go to this McDonald’s it’s something new with them messing up the order and being rude. This last time I went they messed up the order and didn’t give me my food. I went inside with my receipt and bag and told them and was met with attitude. They said that they will not give me the food I paid for and that if I wanted it I could repay for it and get it then. After going back and forth with them for a good 5 minutes they still did not resolve their mess up.
- EBEdward BartkusNov 9, 20253.0🚫 🚫🚫 DON'T BOTHER. 🚫🚫🚫 This facility operates as smooth as a Russian space station. Incredibly lame staff. Orders are rarely ever filled correctly. The staff is clearly indifferent and uncaring, customer service is deliberately non-existent at this location. SKIP
- SPScott ProtsmanNov 9, 20251.0THE SLOWEST SERVICE I HAVE EVER EXPERIENCED! In Drivers thru to leaving with my food Thirty Minutes! To add to that a total lack of customer service.They forgot one of our frys and did not fill the others completely. The burgers were cold and lacked flavor. I like McDonalds normally, but this place is the worst. I will not return to this location.
- RSRaquel SeabronNov 9, 20251.0Busy Sunday afternoon 1 PM drive-through ordered one meal got sent to the second window to wait and waited for a while About five cars went around me with drinks and food, etc. I had to get off the car to go inside to ask about my meal because is it taking so long since no one came to the window to update me or anything. I must’ve forgot why I don’t come to this McDonald’s anymore Never again And all the manager had to say was, I’m sorry I was asking for your meal, but it’s taking long. not acceptable. One meal.
- ICIssaha ChaOct 27, 20251.0am extremely disappointed with the service at this McDonald’s. I waited over 15 minutes in the drive-thru for a simple frappe, expecting fast, efficient service. When I went inside to resolve the issue, the staff were unprepared, and it took an additional 5 minutes for the manager to even appear. Despite all this, I did not receive my frappe or a refund. As a business owner myself, I rely on quick service when I’m on a tight schedule this experience was completely unacceptable. The lack of urgency, accountability, and organization from the staff is shocking. McDonald’s corporate and management, I expect someone to reach out to address this situation immediately. This is not just disappointing; it is unacceptable for any McDonald’s location. I look forward to a prompt response and resolution.
Frequently Asked Questions About McDonald's
What are the regular business hours for McDonald's at 17180 W Peoria Ave, Surprise, AZ?
McDonald's is open daily from 4:30 AM to 11:00 PM.
During which hours is the drive-thru service available at this McDonald's location?
The drive-thru is open every day from 4:30 AM to midnight Sunday through Thursday, and until 1:00 AM on Friday and Saturday.
What are the delivery hours for McDonald's at this location?
Delivery is available Monday through Thursday and Sunday from 5:00 AM to 11:45 PM, and Friday and Saturday from 4:00 AM to 12:45 AM.
How can I place an order online for delivery or pickup from this McDonald's?
You can order online via McDonald's delivery URL or their mobile app available on Apple App Store and Google Play.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does this McDonald's location offer free Wi-Fi and mobile ordering?
Yes, free Wi-Fi and mobile ordering through their app are available services.
Is this McDonald's wheelchair accessible?
Yes, it has wheelchair accessible entrances, seating, and restrooms.
What nearby places can I visit before or after dining at McDonald's at 17180 W Peoria Ave?
Nearby places include ZENSHI Handcrafted Sushi, ApexNetwork Physical Therapy, and Pizza Hut, offering diverse dining and health services options.
Are there any fitness centers close to this McDonald's location for post-meal workouts?
Yes, F45 Training Surprise AZ and Club Pilates are nearby spots for fitness and pilates workouts.
Where can I find grocery stores near McDonald's at 17180 W Peoria Ave?
Safeway and Miedema Produce are nearby grocery stores where you can shop for organic and fresh produce.