Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- DeliveryNot available
- TakeoutAvailable
- BreakfastAvailable
- LunchAvailable
Location
Hours
Reviews
3.4
919 reviews
5 stars
306
4 stars
173
3 stars
172
2 stars
101
1 star
167
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported slow service, long wait times, and staff being inattentive or rude.
Food Quality
Many reviews indicated that the food quality has declined, with complaints about cold, stale, or improperly prepared items.
Cleanliness
Several customers noted that the restaurant was not clean, with dirty floors and unkempt dining areas.
Staff Behavior
Feedback highlighted unprofessional behavior from staff, including being on their phones and lacking customer service skills.
Management Concerns
Multiple reviews pointed to poor management, with issues such as staff being untrained and a lack of accountability.
- JMJeremy MoyaJan 1, 20264.0Everything was fine, except they put very little mayo on my chicken sandwich when I asked and paid for extra. I believe it had even less then what they originally put on it. Are they doing this on purpose?
- CHCrystal HarrisOct 25, 20251.0I ordered food for my kids, waited 13 minutes, and someone who ordered after me got their food first. I saw the staff just chatting and taking their sweet time. I had to go ask about my order because it looked like it was just sitting there. Once I asked, they finally started making it fast. Do better and make sure staff put their phones away, and not in their back pockets. Plus, my kids' food wasn't even fresh, even after I waited 13 minutes.
- SGShirl GrantOct 14, 20251.0Bad for your health....... I didn't and don't visit at all !!!
- SZSteven ZaunerOct 4, 20255.0Always a good go-to you can't go wrong
- JPJacqulyn PSep 7, 20252.0The food is good and service is decent, but these employees need to start wearing gloves or they need to be more aware of sanitation. I am witnessing a young lady constantly scratch her face and text on her phone...disgusting!! She is the one handling the food! Just gross!!
Frequently Asked Questions About McDonald's
What are the general operating hours for McDonald's Surprise location?
McDonald's Surprise location is open daily from 5:00 AM to 11:00 PM.
When can I use the drive-through service at McDonald's in Surprise?
The drive-through is available daily from 5:00 AM to 11:00 PM at this McDonald's.
What are the delivery hours for McDonald's at 14111 N Prasada Gateway Ave?
Delivery is available every day from 6:30 AM to 9:30 PM at this McDonald's location.
How can I order McDonald's for delivery or pickup online?
You can place orders online through McDonald's delivery site at https://mcdonalds.order.online/business/-5579 or use the McDonald's app available on Apple App Store and Google Play.
What payment methods does this McDonald's accept?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does McDonald's Surprise location provide WiFi and other services?
Yes, services include WiFi, Gift Cards, McDelivery, Mobile Offers, and Mobile Ordering.
Is this McDonald's location wheelchair accessible?
Yes, this McDonald's has wheelchair accessible entrance, seating, and restrooms.
What nearby restaurants are close to McDonald's at 14111 N Prasada Gateway Ave?
Nearby restaurants include Chipotle Mexican Grill, Panda Express, Burger King, and Mesquite Fresh Street Mex, providing alternatives for different dining preferences.
Are there any nearby medical facilities close to this McDonald's?
Yes, MedPost Urgent Care of Surprise and HonorHealth FastMed Urgent Care are nearby for your medical needs.
How can nearby stores like Walmart Supercenter and Walmart Pharmacy complement my visit to McDonald's?
You can conveniently shop for groceries or fill prescriptions at Walmart Supercenter Surprise and Walmart Pharmacy located near McDonald's, making it easy to combine errands with your meal.