McDonald's

3.4
1653 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
16547 West Bell Road, Surprise, AZ
85388, United States

Hours

Reviews

3.4
1,639 reviews
5 stars
577
4 stars
305
3 stars
261
2 stars
153
1 star
343

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with some praising friendly staff while others report rude or inattentive service.

Food Quality

Many customers complained about cold, stale, or incorrectly prepared food, with some noting that the fries are consistently undercooked.

Wait Times

Long wait times are a common issue, especially in the drive-thru, with several customers reporting waits of over 30 minutes.

Cleanliness

The cleanliness of the restaurant is inconsistent, with some reviews highlighting clean facilities while others mention dirty restrooms.

Management Issues

Several reviews indicate problems with management, including poor handling of customer complaints and operational inefficiencies.
  • NH
    Nathan Hogan
    Nov 10, 2025
    1.0
    I place an order at 11:37am or so and arrive at the drive thru at around 11:40. I get in the drive thru and wait to be served for 10 minutes and nobody serves me. I pull up to the window and the lights are off and nobody's in the restaurant. I pull up and the workers are all sitting in their cars in the lot. Needless to say I didn't get my food and I wouldn't recommend going late cuz apparently they like to close early.
  • QS
    Quentin Smith
    Oct 28, 2025
    5.0
    I come here almost every morning to get 4x Hot & Spicey McGriddles with Breakfast Sauce with a round egg. I love the service and the speed of the restaurant. The staff is friendly and attentive. The cook time is a little long, but I understand due to my order type and the modifications. It is sometimes hard to get someone to comet to the register due to the front counter person taking care of drive-thru orders that need to be taken out to cars as well as the Uber Eats, Door Dash orders. The Kiosk is a limited in the modifications you can make to items so I am forced to go to the counter and wait on a cashier to get the order correct. I will give them 100% credit, they get the order correct every time and have not let me down yet. Still a 5 star rating although they are not perfect. I go out of my way to come this McDonald's because the other locations on Greenway & Reems, as well as Wadell & Litchfield do not offer these menu items and the service is not quite as good as Bell & 303.
  • HK
    H K
    Oct 26, 2025
    5.0
    This place is filled with warm, caring people who look out for one another. It truly has a human touch, and I’m very satisfied. :[)
  • FS
    Fuzzy Stars
    Oct 24, 2025
    2.0
    My food was ice cold. When I tell you I was so beyond hungry I literally felt my stomach growling in my toes. I was starving, excited for fries, a burger and my large Dr Pepper. When I got my food I tell u I bit into that burger and I immediately started tearing and sobbing. I was so excited for this McDonald and very disappointed. I’ll be back though because I’m a biggie. Warm my food up next time.
  • DL
    Daniel Little
    Oct 17, 2025
    1.0
    Worst place ever. I work early morning and there days I want McDonald's breakfast. Its supposed to be open at 4 a.m but nothing. One car parked no lights on inside. If the owner knows they are supposed to be open at 4am do what other places do get your employees there early to get stuff ready before 4am.

Frequently Asked Questions About McDonald's

What are McDonald's hours of operation for dining in?

McDonald's is open from 4:00 AM to midnight Monday through Thursday and Sunday, and from 4:00 AM to 1:00 AM on Friday and Saturday.

What times is the drive-thru service available?

Drive-thru is open from 4:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.