McDonald's

3.4
1663 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
16547 West Bell Road, Surprise, AZ
85388, United States

Hours

Reviews

3.4
1,649 reviews
5 stars
583
4 stars
307
3 stars
261
2 stars
153
1 star
345

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and rude staff interactions.

Food Quality

Many reviews mentioned cold, stale, or improperly prepared food, leading to dissatisfaction.

Cleanliness

While some customers noted cleanliness, others reported unsanitary conditions, particularly in restrooms.

Staff Performance

Customer experiences varied widely, with some praising friendly staff while others criticized unprofessional behavior.

Operational Hours

Several customers expressed frustration over inconsistent opening hours, particularly regarding early morning service.
  • JK
    JJ KK
    5 days ago
    1.0
    There was a roach running across the dinning room under the bright lights too while it was busy so no
  • JG
    Jim Gale
    Jan 5, 2026
    3.0
    Typical McDonald's, quick in/out for the bathroom and food to go
  • CE
    Cody E
    Dec 11, 2025
    1.0
    They definitely don’t open at 0400. I know it must be an extremely difficult and arduous task to change that on this app.
  • DS
    Dianne Sweet
    Dec 2, 2025
    4.0
    Ordered a McCafé® Caramel Frappé. It was very good— but not truly a coffee… more of a caramel dessert with a hint of coffee.
  • NH
    Nathan Hogan
    Nov 10, 2025
    1.0
    I place an order at 11:37am or so and arrive at the drive thru at around 11:40. I get in the drive thru and wait to be served for 10 minutes and nobody serves me. I pull up to the window and the lights are off and nobody's in the restaurant. I pull up and the workers are all sitting in their cars in the lot. Needless to say I didn't get my food and I wouldn't recommend going late cuz apparently they like to close early.

Frequently Asked Questions About McDonald's

What are McDonald's hours of operation for dining in?

McDonald's is open from 4:00 AM to midnight Monday through Thursday and Sunday, and from 4:00 AM to 1:00 AM on Friday and Saturday.

What times is the drive-thru service available?

Drive-thru is open from 4:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.