McDonald's

3.4
2036 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
15525 W Greenway Rd, Surprise, AZ
85379, United States

Hours

Reviews

3.4
2,036 reviews
5 stars
712
4 stars
406
3 stars
327
2 stars
178
1 star
413

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful.

Food Quality

Many customers reported receiving cold, stale, or improperly prepared food, including incorrect orders and unsanitary conditions.

Cleanliness

The dining area was frequently described as dirty, with unclean tables and trash, contributing to a negative dining experience.

Order Accuracy

A significant number of reviews mentioned issues with incorrect orders and missing items, leading to customer frustration.

Slow Service

Customers consistently experienced long wait times, both in the drive-thru and inside the restaurant, often exacerbated by staff inefficiency.
  • BC
    Baco Cell
    Nov 7, 2025
    1.0
    They can never get an order correct even if it's 1 single item, and 100% of the times I've stopped there the ice cream machine has been allegedly broken since living here the last year
  • TI
    T&J The Infamous
    Oct 23, 2025
    1.0
    I had asked for a PLAIN BURGER which should not be that difficult to make never got it waited 30 plus minutes for it after they served me my burger wrong TWICE I told the lady an the guy my burger was supposed to be plain I was calm I didn’t overreact or make a scene they took the bad burgers back an they were supposed to make a plain one which I never got an I could hear the workers in the back complaining about what i ordered saying “who orders it plain” very rude employees on top of that the atmosphere was disgusting dirty tables dirty floors no one cleans and there was flies everywhere I don’t ever write reviews but this was a disgusting, repulsive and rude experience I spent almost 30 dollars an didn’t eat anything do better
  • RR
    Renee
    Oct 23, 2025
    1.0
    Dining area is disgusting,flies everything.lady got order wrong TWICE.definitely don’t recommend coming here!
  • OO
    Odin
    Oct 22, 2025
    1.0
    They constantly make you park around the front so they can clear their times and make them look good, the. I sit here in the parking lot for 10 minutes waiting for 2 happy meals.
  • SS
    Savannah Smith
    Oct 20, 2025
    1.0
    My partner and I placed a Mobile Order after our shift at work, and when we arrived at the drive-thru and provided our order code, the McDonald’s employee rudely told us to “just go to the second window.” Once we reached the window—after waiting behind another car for 5–10 minutes—we discovered that our order hadn’t even been pulled up or started yet. To make matters worse, the employee then spoke with her coworkers and incorrectly blamed us for supposedly cutting off another car in line. We were the only customers at the time we gave our code, so that was clearly not the case. After an unnecessarily long wait, we finally received our food, only to find that it was poorly prepared. The hot fudge sundae was made incorrectly, the sandwiches were thrown carelessly into the bag, and one was even half unwrapped. The food itself was stale and unappetizing—the bottom bun on my burger was hard and crunchy. (There was also a hair in our nuggets 🤢) This experience was extremely disappointing. I sincerely hope that the staff at this location can receive proper training in both customer service and food preparation to ensure future customers don’t have a similar experience. Thank you for your attention to this matter.

Frequently Asked Questions About McDonald's

What are the general opening hours for this McDonald's location?

This McDonald's location is open Monday through Sunday from 4:00 AM to 1:00 AM, with extended hours until 2:00 AM on Fridays and Saturdays.

Does this McDonald's offer drive-thru service and what are the hours?

Yes, the drive-thru is available daily from 4:00 AM to 1:00 AM, extending to 2:00 AM on Fridays and Saturdays.