McDonald's

3.3
1374 reviews
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Business Details

14553 W Grand Ave, Surprise, AZ
85374, United States
(623) 214-7842
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
14553 W Grand Ave, Surprise, AZ
85374, United States

Hours

Reviews

3.3
1,374 reviews
5 stars
453
4 stars
239
3 stars
222
2 stars
137
1 star
323

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported long wait times, poor customer service, and incorrect orders.

Food Quality

Several reviews mentioned cold, old, or poorly prepared food, including burnt items and missing ingredients.

Pricing Concerns

Customers frequently commented on high prices and perceived poor value for money.

Staff Performance

Mixed feedback on staff attitude, with some praising friendly service while others reported rudeness and lack of professionalism.

Cleanliness and Efficiency

Some customers noted cleanliness and quick service, but many expressed frustration with the need to wait for food after ordering.
  • LP
    Lyric Piletta
    Nov 7, 2025
    5.0
    I stopped by McDonald’s tonight and had a great experience! My fries were hot, crispy, and fresh—just how they should be. Big thanks to Allison for her awesome service—she was friendly, quick, and made sure everything was just right. It’s always nice to get great food and great service. Thanks, Allison!
  • NC
    Nancy C.
    Nov 6, 2025
    1.0
    McDonald's had 2 for 1 Breakfast sandwich
  • SS
    Steven Surico
    Oct 24, 2025
    1.0
    #1 and a 4 PC nugget and asked to pull up front while they already have 3 cars parked waiting on food. Lisa the manager is just a joy to deal with as well. Full of attitude.
  • UN
    Useless Noob2
    Oct 21, 2025
    3.0
    I went here for lunch I ordered the mcCrispy chicken sandwich to get the monopoly pieces when I got home they didn’t give me the game piece the chicken tasted like it was old and had no flavor. Also the bread was burnt.
  • MM
    Me
    Oct 19, 2025
    3.0
    Order large get small portion.. why pay $5 for a large then? For the satisfaction of a box?
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Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 14553 W Grand Ave, Surprise, AZ?

McDonald's is open daily with hours from 4:00 AM to 11:00 PM, except on Friday and Saturday when it stays open until midnight.

What time does the McDonald's drive-through open and close?

The drive-through opens at 4:00 AM and closes at 11:00 PM on weekdays and Sunday, and stays open until midnight on Friday and Saturday.