Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
1,388 reviews
5 stars
460
4 stars
240
3 stars
223
2 stars
139
1 star
326
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times, incorrect orders, and poor customer service experiences.
Food Quality
Several reviews mentioned cold or poorly prepared food, with complaints about old fries and incorrect items.
Pricing Concerns
Many customers expressed dissatisfaction with high prices and perceived value for money.
Staff Performance
While some staff were praised for their friendliness and helpfulness, others were criticized for rudeness and lack of professionalism.
Cleanliness and Environment
The cleanliness of the location received mixed reviews, with some praising it while others noted unsanitary conditions.
- LUl ukuJan 5, 20261.0HIGHEST PRICED MCDONALDS IN SURPRISE/SUN CITY DO NOT EAT HERE The owner is taking advantage of seniors by price gauging EVERY SINGLE ITEM which they will feel when McDonalds forces them to abide by ALL SPECIALS AND PRICING SET BY MCDONALDS IN 2026 NO MORE MADE UP PRICES BY FRANCHISE OWNERS
- SSsweedishgumby187Jan 4, 20261.0Refused to make breakfast order that was placed 10 minutes before breakfast ended. If they don’t make the order until a person arrives….why are people ordering online?
- CSCharlie SmithDec 17, 20251.0App hours incorrorect, so you can't order with the app. But they still ask if you're using the app. 🤯. Also, $7.64 for an egg McMuffin???? Really?
- JSJeff SloggettDec 8, 20255.0What can I say, it's McDonald's!
- STStaphie TurnerDec 8, 20255.0This is a great example of how a McDonald's should be. The service was excellent, the food was good, and the tables and the restrooms were clean. We have a brand new McDonalds within walking distance of our home, on Pat Tillman, that is horrible. They could learn a few things from this location.
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 14553 W Grand Ave, Surprise, AZ?
McDonald's is open daily with hours from 4:00 AM to 11:00 PM, except on Friday and Saturday when it stays open until midnight.
What time does the McDonald's drive-through open and close?
The drive-through opens at 4:00 AM and closes at 11:00 PM on weekdays and Sunday, and stays open until midnight on Friday and Saturday.
Can I order delivery from this McDonald's location?
Yes, delivery is available daily from 5:00 AM to 10:30 PM through their online ordering system.
What delivery options does McDonald's Surprise, AZ offer?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery services.
How can I order food from McDonald's using a mobile app?
You can order using the McDonald's app available on the Apple App Store and Google Play Store, or via their quick ordering link.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does McDonald's at 14553 W Grand Ave have drive-through service?
Yes, this location has a drive-through service available.
What nearby places can customers visit before or after their meal at McDonald's?
Customers can visit nearby places such as Ray's Pizza, Circle K, Starbucks, and Albertsons grocery store for additional dining or shopping options.
Are there any nearby coffee shops close to McDonald's in Surprise, AZ?
Yes, Starbucks and Circle K, both known for coffee, are located near the McDonald's on W Grand Ave.
Is there public transportation or banking nearby that customers can use when visiting McDonald's?
Customers can find a Wells Fargo ATM and AmTrust Bank close to McDonald's, useful for withdrawing cash or banking needs during their visit.