McDonald's

3.1
2441 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
13933 N Litchfield Rd, Surprise, AZ
85374, United States

Hours

Reviews

3.1
2,441 reviews
5 stars
774
4 stars
391
3 stars
354
2 stars
230
1 star
692

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, with specific mentions of employees going above and beyond to assist.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and poor communication regarding orders.

Speed of Service

While some customers noted fast service, many others reported long wait times, especially during busy hours.

Food Quality

Feedback on food quality was mixed, with some customers receiving fresh and hot meals, while others complained about cold or poorly prepared food.

Pricing Concerns

Several customers expressed dissatisfaction with high prices and perceived value for money, particularly in comparison to other locations.
  • JA
    jacob amado
    2 days ago
    5.0
    McDonald’s has become one of the most recognizable brands in the world, and its lasting success is not a coincidence. For decades, people have chosen McDonald’s because it delivers consistency, convenience, affordability, and familiar flavors. While everyone has their personal preferences, there are several reasons why many people consider McDonald’s to be good. One of the biggest strengths of McDonald’s is its consistency. No matter where you are—whether in the United States, Europe, or Asia—you can order a Big Mac or a McChicken and expect it to taste almost exactly the same. This reliability creates a sense of comfort for customers. People appreciate knowing that their favorite menu item will be prepared the same way every time. This dependable experience is part of what has kept McDonald’s at the top of the fast-food industry for so long. Another reason McDonald’s is good is its convenience. With thousands of locations around the world
  • AB
    Augie Linda Barajas
    Nov 17, 2025
    2.0
    They ALWAYS get my order wrong. Or miss things. Always Let's not talk about when you have to park and go inside for items left, EVERYONE ignores you there goes another 5 minutes, cold fries, that's why we don't go as much anymore!
  • TD
    Tour Our Daydreams
    Oct 30, 2025
    5.0
    Let’s be real — it’s McDonald’s. The food is what you’d expect: decent, quick, and consistent, but nothing to write home about. What did make this visit five stars was the amazing service from Sienna and Simone. They were professional, polite, and incredibly helpful when it came to the Monopoly pieces — something most people probably wouldn’t take the time to explain or assist with. Their kindness and patience really stood out and turned an average fast food stop into a genuinely great experience. Thank you both for making it worth five stars!
  • FS
    Fulcrum Samurai
    Oct 30, 2025
    4.0
    Despite the staffs were friendly and service was good enough, the price I paid for a breakfast sandwich combo meal alone is surprisingly overpriced than other Mcdonalds branch locations. What a rip off!
  • OH
    Ozzy Hinkle
    Oct 19, 2025
    5.0
    10:52am, I walk in McDonald's and they're a tab busy... I was immediately greeted with my woman a "good goodmorning and welcome", The lady behind the counter asked if I was ready to order. The service was fast, friendly, and also I didn't feel as if I was rushed to make a decision. The lady behind the counter was patient, we took our order and sat down to wait, literally 5 min later, got the order... was hot, ready for us to eat and conversate. Would def come back!

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open 24 hours every day, with some slight variations in delivery and drive-thru service hours.

When is the drive-thru open at this McDonald's?

The drive-thru operates 24/7, open from midnight to 11:59 PM every day of the week.