Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- DeliveryNot available
- TakeoutAvailable
- BreakfastAvailable
- LunchAvailable
Location
Hours
Reviews
3.6
572 reviews
5 stars
235
4 stars
116
3 stars
95
2 stars
34
1 star
92
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported slow service, long wait times, and incorrect orders, leading to frustration.
Food Quality
Many reviews mentioned cold or stale food, with several customers expressing disappointment in the quality of their meals.
Customer Experience
Several customers highlighted poor customer service, including rude staff and lack of communication regarding order status.
Cleanliness
Multiple reviews noted dirty dining areas and unsanitary conditions, contributing to a negative overall impression.
Positive Highlights
Despite the issues, some customers praised specific employees for their helpfulness and enjoyed certain menu items like fries and iced tea.
- SCSophia Clasen6 days ago2.0I went through the drive through and whoever took our order was rude and short with us, we even said hello and were trying to be nice. She never responded to questions and all she said was our total, it was so weird. Everyone else who talked to us was super sweet though!
- ACAmelia CamposNov 14, 20251.0Went back through because my order was incorrect… got back home and realized IT WAS STILL INCORRECT!
- AAAnnaSep 20, 20253.0Exceptional unsweetened iced tea, perhaps there best of the entire fast food industry. But the successes ends there.
- RSRoss ShintafferAug 27, 20251.0I would rate the service except for the fact that i didnt recieve any. Nobody at window for several minutes. Went inside, nobody at counter. Waited several minutes attempting to flag someone down. Eventually someone looked me in the eyes and than walked away wich was the final for me. She afterwards attempted to help but her broken English came off aggressive and impolite. I left hungry and frustrated
- CNcody newmanJul 28, 20251.0Ordered a Mcdouble , it Camelot single with 1 pickle and ketchup and mustard and a hard stale bun and it looked like they had one already made and just scrapped it off. Worst McDonald's burger I've ever eatin
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 13770 W Bell Rd, Surprise, AZ?
McDonald's at this location is open daily from 5:00 AM to 11:00 PM.
Does this McDonald's offer drive-through service, and what are its hours?
Yes, the drive-through is available daily from 5:00 AM to 11:00 PM.
Is McDonald's open for breakfast and what menu options are available?
Yes, McDonald's serves breakfast along with lunch, dinner, coffee, desserts, and has a children's menu.
Can I order McDonald's for delivery or mobile ordering?
You can order via the McDonald's App or online through their delivery platform, though this location does not offer direct delivery service.
What payment options does McDonald's at this location accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does this McDonald's have wheelchair accessible facilities?
Yes, it has wheelchair accessible entrance, seating, and restrooms.
Is WiFi available at McDonald's on W Bell Rd?
Yes, free WiFi is available at this location.
What nearby places can I visit near McDonald's on W Bell Rd?
Nearby places include Walmart Surprise - W Bell Rd, Biscuits Cafe, and Player 1 Arcade, which you can visit before or after your meal.
Where is Walmart Pharmacy located relative to McDonald's, and can it be convenient to visit both?
Walmart Pharmacy is nearby and convenient to visit in the same trip as McDonald's on W Bell Rd for your shopping and pharmacy needs.
Are there options for mobile phone repair or services close to McDonald's on W Bell Rd?
Yes, Cellairis is a nearby mobile phone store and repair service close to McDonald's where you can get phone-related help.