McDonald's

3.1
1990 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
20735 E Maya Rd, Queen Creek, AZ
85142, United States

Hours

Reviews

3.1
1,990 reviews
5 stars
559
4 stars
365
3 stars
357
2 stars
202
1 star
507

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, often exceeding 20 minutes, especially in the drive-thru.

Order Accuracy

Many reviews highlighted issues with incorrect or incomplete orders, including missing items and wrong food.

Customer Service

Feedback indicated poor customer service, with staff often being unhelpful or rude, and a lack of engagement with customers.

Food Quality

Several customers complained about cold or stale food, with some noting that the food was poorly prepared.

Cleanliness

While some reviews mentioned cleanliness, others pointed out unsanitary conditions, particularly in the bathrooms.
  • DH
    Doug Heller
    2 days ago
    1.0
    This has to be one of the most poorly run McDonald's I've been to. Every time I have to wait 10-15 minutes for my order. Then to mention the attitude of people working. They make it feel as though customers are nothing but an inconvenience to their time. Guess I need to go elsewhere from now on.
  • TO
    Tom Olsen
    Jan 5, 2026
    5.0
    Keep in mind that these ratings apply to a McDonald's so we're talking fast food of the most vintage sort. The difference between a good and bad experience is in cleanliness, service, food temperature and food presentation. This store delivered on all 4. Maybe the low head count of customers made the difference between what I got and what they normally deliver but I can't talk about what I didn't experience. Keep up the good work. It's a good experience for basic tasty food.
  • LL
    Lindy
    Dec 18, 2025
    1.0
    I’m never going to this McDonald’s again. Not that McDonald’s has the best reputation, but I’ve never been to any that takes 20+ for food. This is the second time. If I didn’t come inside to get my food after I was told to park in Drive Thru 1, my food would have just been sitting there. According to many reviews, long wait times occur frequently here. It’s a fast food restaurant, McDonald’s is not that good to be waiting that long and I only did because I knew they wouldn’t give me a refund and was hungry.
  • JL
    James Larson
    Dec 14, 2025
    1.0
    I made it through the drive though in 5 min. Great. Except 25 minutes later I still haven’t received my food and there are other cars here in the parking lot ahead of me. I now am leaving without eating lunch as I have to get back. This isn’t the first time I’ve left without food but it is the last time. Just keep the cars in line rather than parking them. At least then I know the line is too long to wait. This is just bait and switch as the ljne was actually huge, I just couldn’t see it.
  • CS
    Chris Streeter
    Dec 13, 2025
    1.0
    I went to this location after placing an online order, I’d didn’t show up until 20+ minutes after the order was placed, the drive through was packed and since I thought my order would be ready I went inside. They told me I had to go through the drive through, so I get in the drive through line and wait 10+ minutes until I get to the window only for them to tell me to pull up front and wait. It was over 40 minutes until I got my food. I also ordered a large mocha and they said the machine was down which is fine but they didn’t offer to refund my drink or anything, then they bring the order out and they didn’t bring my smoothie so I have to go back in and wait another 5 minutes for the manager to give me my smoothie just for her to hand it to me and turn her back immediately like I’m the problem. I never have bad experiences in fast food but this place is a joke I wouldn’t recommend this to anyone unless you want to hear “I don’t know I just work here”. Which I was told after asking about the mocha. I placed my order at 12:51 and didn’t receive my food until 1:35.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 20735 E Maya Rd, Queen Creek, AZ?

McDonald's is open daily from 6:00 AM to 11:00 PM.

What are the drive-through hours at this McDonald's location?

The drive-through is open every day from 5:00 AM to midnight.