Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customer experiences with staff are mixed; some report excellent service while others mention rudeness and unprofessional behavior.
Order Accuracy
Many customers express frustration with incorrect orders and missing items, indicating a consistent issue with order fulfillment.
Wait Times
Numerous reviews highlight long wait times for both drive-thru and in-store orders, often exceeding 20 minutes.
Cleanliness
Several customers noted unsanitary conditions, including flies and dirty dining areas, which detracted from their experience.
Food Quality
Feedback on food quality is varied, with some customers enjoying their meals while others report cold or unsatisfactory food.
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S Christine Gonzales
Nov 2, 2025
5.0
Thank you Marty Manger at Prescott, AZ
EH
Emma Huyter
Oct 26, 2025
5.0
10/25- WHOEVER was on shift tonight 10/10 very kind and made the BEST McFlurry ever. Took the time to layer the ice cream and Oreos perfectly. Like I have never left a review for a fast food chain ever but this was seriously the best McDonald order I have ever had. I hope this staff stays blessed. Thank you
Edit: 10/26- Came back for more today and we ordered 2 and they gave us 3! As Bob Ross always said “we don’t make mistakes, just happy little accidents” I mean how can it get better than this! They really outdone themselves. Best. McDonalds Location. Ever. Thanks again everyone. Stay safe
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Hannah Hardison
Oct 25, 2025
1.0
Ordered for pick up and waited over 40 minutes for my food. They continued to tell me it would be ready soon. Said my ordered was completed and we still had to wait another 10 minutes until we got our food. Would not recommend this location. Not planning on coming back. Don’t come here unless you want to wait 45 minutes for overpriced breakfast.
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Eric Hathaway
Oct 17, 2025
5.0
Excellent staff they are very busy and still have a smile and welcomes you very professionally. Other restaurants need to learn from this one. Appreciate your great service
BB
Brooke
Oct 4, 2025
1.0
**EDIT** just came from here 10/04/2025 6:30pm, a kid with an afro was very rude, was staring at me with cold eyes, did not say one word made me feel super uncomfortable and then dropped the straw in my car and now it's under my seat. My sister and my brother I have had bad experiences with the staff along with the woman manager. This is the only McDonald's in Prescott Valley, staff your store better.
I got a coffee and there was a fly in it, I have pictures and videos. I brought the coffee back in and told them and a woman manager dumped it out and accused me of saying there was no fly in there and was telling me to show her proof of the video. Why would I lie about that? Anyways, one of the male servers in the morning is always very friendly!