Papa Johns Pizza

3.2
215 reviews
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Business Details

7040 N 16th St., Phoenix, AZ
85020, United States
(602) 906-8700
https://locations.papajohns.com/united-states/az/85020/phoenix/7040-n-16th-st.?utm_source=gmb&utm_medium=organic
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About

Pizza Restaurant
At Papa Johns Pizza in Phoenix, AZ, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Phoenix pizza for any occasion. Call us for pizza delivery in Phoenix or stop by 7040 N 16th St. for carryout to order the best pizza in Phoenix, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
7040 N 16th St., Phoenix, AZ
85020, United States

Hours

Reviews

3.2
215 reviews
5 stars
92
4 stars
19
3 stars
15
2 stars
16
1 star
73

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders, including missing toppings and wrong items delivered.

Delivery Issues

Many reviews highlighted significant delays in delivery times, with some customers waiting over two hours for their orders.

Customer Service

Feedback indicated poor customer service experiences, including unhelpful staff, rude interactions, and difficulty reaching the store by phone.

Food Quality

While some customers enjoyed the pizza, many expressed disappointment with the quality, including cold food and poorly made pizzas.

Management Concerns

Several reviews pointed to a lack of effective management, with complaints about staff behavior and overall store organization.
  • JG
    joel green
    Nov 18, 2025
    1.0
    Food was a waste of money. Never order from here this location sucks
  • SS
    Stephen Smith
    Nov 11, 2025
    1.0
    Today is my last day ordering from this place. My order took over an hour and it was disgusting. $40 right in the trash.
  • JR
    Jen Reilly
    Nov 10, 2025
    2.0
    So bad, haven't been here in years. We ate some because we were starving, a waste of money. Even the pepperchinis were all dried up.
  • MS
    mike swift
    Oct 21, 2025
    1.0
    Worst Papa John's ever. It's comically bad how incapable management must be at this location. Order is never correct, quality is through the basement. Worth it to drive to a farther store just to ensure your food is edible and everything you pay for is included in your order
  • MC
    Misty Chavez
    Oct 18, 2025
    1.0
    Never received our food, but cancelled the order after waiting for an hour and a half for 2 medium pizzas. The driver hadn't even picked the order up. Ordered at 4:30, text confirming delivery in 9 minutes at 4:50. At 6pm, husband asked where pizza was (I had to leave). I checked the app and that's when it said the DoorDash driver was still picking my order up and expected delivery was by 6:30. The store nor app never notified us it would take 2 hours for 2 medium pizzas? We will never order from there again, no wonder they are having trouble with their customer base, they have zero customer service skills.
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Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza at 7040 N 16th St., Phoenix?

Delivery is available Monday to Thursday and Sunday from 9:30 AM to 11:00 PM, and on Friday and Saturday from 9:30 AM to 1:00 AM.

Does Papa Johns Pizza offer takeout services, and what are the hours?

Yes, takeout is available daily from 9:30 AM to 10:40 PM, with extended hours until 12:40 AM on Friday and Saturday.