Serrano's Mexican Food Restaurants

4.2
1952 reviews

About

Mexican Restaurant

Details

  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupAvailable

Location

Serrano's Mexican Food Restaurants
1021 S Power Rd, Mesa, AZ
85208, United States

Hours

Reviews

4.2
1,952 reviews
5 stars
1,163
4 stars
412
3 stars
177
2 stars
82
1 star
118

What are people saying?

AI-generated from recent customer reviews

Service Quality

Service quality is inconsistent; while some servers received high praise for attentiveness and friendliness, others were criticized for being slow or inattentive.

Food Quality

Food quality varies; many customers enjoyed the flavors and specific dishes, but others reported issues with blandness, incorrect orders, and unsatisfactory preparation.

Atmosphere

The restaurant has a generally inviting atmosphere, but some customers noted noise levels and seating arrangements as potential drawbacks.

Pricing

Customers expressed concerns about rising prices and portion sizes, with some feeling that the value for money has diminished.
  • JH
    Jennifer Hammons
    6 days ago
    1.0
    On taco Tuesday it is advertised online that there are 3 choices... large soft, street and crispy yet I was refused the large soft and told that's not offered even as the waitress read it online... not very good customer service.
  • CM
    Chloe Flohrs - Milan
    6 days ago
    5.0
    The food was absolutely amazing. We got sat right away and the restaurant was nice and clean. Our server Kevin was amazing. He got us extra bean dip and his service was amazing. He even got us drinks to go. Definitely worth going.
  • MH
    Meegan Holman
    6 days ago
    4.0
    If you like Tex Mex, this is the place for you! Great margaritas, Manny was a fantastic server. Not much true authentic Mexican food, but it was yummy and I loved the chunky salsa. Predictable and solid meal! Also, the happy hour prices are outstanding!
  • SF
    Sal Flores
    Jan 3, 2026
    2.0
    Server didn't bring all the food we ordered out at the same time, by the time he brought the steak to the table , it was overcooked and all the side dishes were already cold, after dropping the food off the server took a very long time to check up on the food quality, so by the time he came back to check most of us were almost done eating except the person that ordered the steak, server offered to remake the meal but we refused because it would have probably taken a long to to get it so we decided we wanted off the bill instead.
  • BD
    Becky Dunne
    Dec 30, 2025
    1.0
    Edit to add: Manuel Z saved the day - best server with great attitude and the food was good, so I added a star for him. 1 for front staff and manager. Specially for Power & Main location. 12.30.25 We walked in as a party of 10 (6 adults, 4 children). We were told 30 minutes to wait. We waited 75 minutes. Never once did the hostesses or manager come over to us to let us know "sorry for the wait" or "here are some chips while you wait", "here are some sopapillas for our mess up". But instead they set our table and we requested to sit at it so our kids could color and we were told no. We basically begged and were told "fine we can sit you, but no chips are allowed". Awful customer service. I worked here for 4 years '99-03 and the Serrano family would be embarrassed at how the staff of 2025 treat customers. Avoid this location.