McDonald's

2.8
817 reviews
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Business Details

2751 S Signal Butte Rd, Mesa, AZ
85209, United States
(480) 380-3736
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2751 S Signal Butte Rd, Mesa, AZ
85209, United States

Hours

Reviews

2.8
817 reviews
5 stars
225
4 stars
97
3 stars
91
2 stars
67
1 star
337

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, incorrect orders, and rude staff.

Food Freshness

Many reviews mentioned receiving cold or stale food, with consistent complaints about the quality of fries and other items.

Management Issues

Several customers expressed dissatisfaction with management, citing disorganization and lack of oversight as contributing factors to the poor service.

Customer Experience

There were mixed feelings about the overall customer experience, with some praising individual staff members while others noted a lack of attention and care from the team.

Cleanliness

Multiple reviews highlighted cleanliness issues, particularly in the dining area and play area, which detracted from the overall experience.
  • LC
    LJ C
    5 days ago
    5.0
    The drive thru is awesome. Great attitude from the entire stage. Very friendly. Hot Fries every time!. My favorite location.
  • JJ
    Jill “JJ” Jones
    6 days ago
    1.0
    Drive thru order. First off McDonalds is way too expensive for the quality of food(?) they sell, that being said, I had just gotten out of the hospital and was craving a burger. It was awful! The bun was burned, yet chewy and the meat tasted old and really dry.
  • BM
    Brandon Michael
    Nov 16, 2025
    1.0
    Poorly ran even for a McDonald’s. Girl at the drive through was rude and kept trying to complete my order before I was done ordering. They did not have hot n spicy in stock which is wild. Girl only read back half my order and was annoyed when I double checked. Burgers came out flat like someone had sat in them. Pretty bad Update: received a reply from the owner with a terrible form to fill out. I would do it but with the amount of bad reviews they already have I don’t feel they are going to take any honest integral action to improve their customer experience.
  • SC
    Steven Cassabian
    Nov 13, 2025
    1.0
    If you are going to neglect your lobby, maybe you should just shut it down. Worst McDonalds in the area, go anywhere else.
  • SO
    Sue Olivera
    Oct 29, 2025
    5.0
    I want to say this manager on site in the late afternoon its the best. I went inside to tell him about my horrible experienced at another mcdonald's location and he went out of his way to make it better. He made my day and most likely my sons day as my son was crying cuz he wanted a black boo bucket. I'm so grateful to him. They need more people like him.
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Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open 24 hours every day, from 00:00 to 23:59.

Does this McDonald's offer delivery services?

Yes, delivery is available 24/7 every day at this location.