McDonald's

3.4
1492 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
909 North Dobson Road, Mesa, AZ
85201, United States

Hours

Reviews

3.4
1,492 reviews
5 stars
506
4 stars
292
3 stars
251
2 stars
124
1 star
319

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and long wait times.

Food Quality

Many customers reported issues with food quality, including stale or improperly cooked items.

Cleanliness

Several reviews mentioned unsanitary conditions in the dining area and restrooms.

Order Accuracy

Frequent complaints about incorrect orders and lack of attention to customer requests.

Positive Experiences

Some customers praised specific staff members for excellent service and noted enjoyable meals.
  • JC
    James Cook
    2 days ago
    1.0
    If you're used to this being a good McDonald's like I was, just know that's no longer the case. New ownership has raised prices, and by the random change in employee attitude I'm guessing they don't treat them great either.
  • FD
    Fernando Diaz
    4 days ago
    1.0
    Do NOT go this location. Their food will make you sick and not only that, they will make you wait for a drink and a hash brown for 10 min while only attending the lazy drive thru. Their drive thru SUCKS too. Poor service.
  • ST
    Sioux Tadytin
    6 days ago
    2.0
    I’ve bought breakfast at this location several times… 2 out of 3, my order was not made correctly. I love McDonalds breakfast, but I’ll avoid breakfast from this location because of the mistakes. I had to go home and make my own eggs to put in my sandwich AND the employee killed my coffee with creamer and didn’t put the sweetener in it… Ugh I even made a small pot at home to mix with the cup of creamer I got from this location.
  • JG
    Joshua Garcia
    Dec 21, 2025
    1.0
    Placed an online order and cancelled same day and same time i ordered it then called the store on 12/09/25 was told from a woman to give it 5 bds to refund, that time flew by and no refund as we are now 12/21/25 called again to see what needed to be done about the refund, then woman that answered said to call before 12pm thats what I did then was told to come into the store then thats what i did at 8am then was told only a GM can approve of it as it was a big purchase ($40) and the woman said she would reach out to GM then to approve and give me a call. Left to work, Waited 5hrs nothing so i called and then its told i have to go into the store for a refund on Monday. Took $40 from me and having me do a run around for a refund for an order i never got.
  • JP
    Justin Piete
    Dec 20, 2025
    1.0
    909 N Dobson rd on Dec 18th early evening shift I came upon a scenario which has me left me with a need to follow up. When a staff member who was supposed to be helping with a pick up for uber was uniformed, or slightly confused about what to do, she asked me to provide her with the last three numbers of the order, which we no longer do, and I thought it slightly off, rude for her to insist I was supposed to. So, I asked if she was a manager. She is supposed to ask for the name on uber orders, or possibly the first three numbers? Since we are supposed to enter the last three from the receipt. She without me actually asking for a manger, pulls what must be a teenager over. As calmly as I could I laid out the scenario, relaying that I had said I was with uber, and have the name from the order. Then was told what are the last three numbers of the order? That she was insisting upon the last three numbers. We do not use this method anymore. My issue is actually with the inability of the supposed manager to address my concern. It seems he was incapable of acknowledging what I said, and confirming what had happened. Instead he was dodgy and denying any misstep. He just thought that it was supposed to happen that way. I was left having to continue pressing for some kind of reasonable response. I believe a responsible manager should have been able to head me off, and say you are right, I am sorry about that, we will clarify that issue for the staff. Instead it was a dogging, denying, downplaying the improper procedue..Then it became to much, and I am sad to say that I got upset, after other issues related to driver pick ups got brought up, but communication is important for a leader. He should have know known how to diffuse, address, restore, lighten, move on in some way. I cannot imagine he would be allowed to act this way to a customer. So, he needs to learn some resolution skills. Its just a part of the job. It should have taken a half a minute for him to listen, and say they would clarify the issue for the staff, apologize, and move on. Instead he exacerbated and added insult to confusion, and tried to skip out on the accountability. Then blamed me when I got upset. Like I said I am not happy about how I behaved in the end, especially going into Christmas, so I apologize for that, but it was a going no where situation, that became strung out over three or four minutes. Just needs to show some solidarity and move on. I am just looking for a proper pick up. You must address the customer. Not pretend nothing was a miss. Was not a huge deal, but it became one when they could not undo the confusion. Did he mean to steal my Christmas? Probably not but he sure needs to do better than that. Firstly just learn the procedure.

Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's at 909 North Dobson Road, Mesa?

The McDonald's location at 909 North Dobson Road in Mesa is open daily from 5:00 AM to 10:00 PM.

What are the drive-thru hours at this McDonald's location?

The drive-thru is open daily from 5:00 AM until midnight.