JP
Justin Piete
Dec 20, 2025
909 N Dobson rd on Dec 18th early evening shift I came upon a scenario which has me left me with a need to follow up. When a staff member who was supposed to be helping with a pick up for uber was uniformed, or slightly confused about what to do, she asked me to provide her with the last three numbers of the order, which we no longer do, and I thought it slightly off, rude for her to insist I was supposed to. So, I asked if she was a manager. She is supposed to ask for the name on uber orders, or possibly the first three numbers? Since we are supposed to enter the last three from the receipt. She without me actually asking for a manger, pulls what must be a teenager over. As calmly as I could I laid out the scenario, relaying that I had said I was with uber, and have the name from the order. Then was told what are the last three numbers of the order? That she was insisting upon the last three numbers. We do not use this method anymore. My issue is actually with the inability of the supposed manager to address my concern. It seems he was incapable of acknowledging what I said, and confirming what had happened. Instead he was dodgy and denying any misstep. He just thought that it was supposed to happen that way. I was left having to continue pressing for some kind of reasonable response. I believe a responsible manager should have been able to head me off, and say you are right, I am sorry about that, we will clarify that issue for the staff. Instead it was a dogging, denying, downplaying the improper procedue..Then it became to much, and I am sad to say that I got upset, after other issues related to driver pick ups got brought up, but communication is important for a leader. He should have know known how to diffuse, address, restore, lighten, move on in some way. I cannot imagine he would be allowed to act this way to a customer. So, he needs to learn some resolution skills. Its just a part of the job. It should have taken a half a minute for him to listen, and say they would clarify the issue for the staff, apologize, and move on. Instead he exacerbated and added insult to confusion, and tried to skip out on the accountability. Then blamed me when I got upset. Like I said I am not happy about how I behaved in the end, especially going into Christmas, so I apologize for that, but it was a going no where situation, that became strung out over three or four minutes. Just needs to show some solidarity and move on. I am just looking for a proper pick up. You must address the customer. Not pretend nothing was a miss. Was not a huge deal, but it became one when they could not undo the confusion. Did he mean to steal my Christmas? Probably not but he sure needs to do better than that. Firstly just learn the procedure.