Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
2,971 reviews
5 stars
992
4 stars
519
3 stars
520
2 stars
281
1 star
659
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times, especially in the drive-thru, with some experiencing delays of over 20 minutes.
Order Accuracy
There were numerous complaints about incorrect orders, missing items, and poor food preparation, leading to customer dissatisfaction.
Staff Attitude
While some staff members were praised for their friendliness, many reviews highlighted rude behavior from employees, particularly in customer interactions.
Cleanliness
The restaurant's cleanliness was often criticized, with reports of dirty tables, unsanitary restrooms, and an overall neglected atmosphere.
Management Issues
Several reviews pointed to poor management practices, including lack of staff training and ineffective problem resolution, contributing to the overall negative experience.
- SASuga Atoe5 days ago5.0Kudos to Monica McDonalds on Mesa & University she helped make my 3 yr old’s Birthday Party a success she is Professional Kind and Compassionate she is very good with her crew ( seen her in action while waiting for service)Thank you Monica 🙏🙏
- ZAZerick Mikesell (Az_Godric)Nov 16, 20251.0Im diabetic and they didn't mark the sodas. No salt on the fries! Nice ppl but it sucked!
- THThom HackettNov 9, 20251.0Tell me what's wrong with this picture. No bacon, egg and cheese McGridle. Instead, I get the cheapest breakfast sandwich on the menu replacing it. I don't know why I have to pay for an order that I didn't get. Ridiculous.
- LELaura EarlyOct 31, 20251.0Where is McDonald’s? I’ve been to in a very long time. The customer service was purely obsolete. It’s a three people for me to order a iced coffee to the point where I just pulled off. They barely can understand English and have no real training on the machines or the registers this McDonald’s need seriously new management!
- KGkatie googleOct 29, 20253.0Grabbed a late lunch here today. The parking lot is super narrow with a lot of fast traffic so be careful. Ordered a pretty small order, nothing that should’ve required parking. They assigned me a spot that ended up being blocked. The poor person running out orders was very nice. This location I suspect is hoarding the game pieces for Monopoly. At first I assumed they were out until the person parked next to me got a replacement drink. I asked for one as well without checking the food (realized when I got some I had been shorted more pieces). That was two extra trips she had to make during a very busy time. She alluded this game piece thing kept happening and she also seemed kind of annoyed about it saying that she had already pointed it out to her coworkers and could not figure out why they had stopped using the McDonald’s pieces. Honestly, what should’ve been a five minute quick drive-through turned into almost 20 minutes . The staff was polite enough, but I honestly wouldn’t stop by through here again if I was truly in a hurry.
Frequently Asked Questions About McDonald's
What are the regular business hours for McDonald's at 358 E University Dr, Mesa, AZ?
McDonald's at 358 E University Dr, Mesa, AZ is open daily from 5:00 AM to 10:00 PM.
What are the drive-through hours at this McDonald's location?
The drive-through is open daily from 5:00 AM to 1:00 AM at this McDonald's.
Can I order delivery from this McDonald's and what are the delivery hours?
Yes, delivery is available daily from 5:30 AM to 12:30 AM. You can order online at https://mcdonalds.order.online/business/-5579.
What payment options are accepted at this McDonald's?
This McDonald's location accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's offer mobile ordering or curbside pickup?
Yes, services include mobile ordering, curbside pickup, delivery, same day delivery, and no-contact delivery.
Is there a McDonald's mobile app to place orders?
Yes, you can use the McDonald's App available on iOS and Android to order: iOS app at https://apps.apple.com/us/app/mcdonalds/id922103212 and Android app at https://play.google.com/store/apps/details?id=com.mcdonalds.app&hl=en_US.
Are there nearby dining options besides McDonald's?
Yes, nearby restaurants include 5 and Diner for American cuisine, Taqueria Cajeme for Mexican and seafood, and Rosa's Mexican Grill for Latin American dishes.
What nearby amenities can I visit after dining at McDonald's?
After your meal, you can visit The Eagles Barbershop for grooming, The Lemon Bar hair salon, or shop at Blood 'N Dirt Smoke Shop and Circle K convenience store nearby.
Are there local health and wellness services nearby?
Yes, nearby you can find health services such as Simonmed Imaging diagnostic center, Kids Kare Pediatrics, and wellness providers like NeuroTree counseling and Bio-Skin Med Aesthetics.
Does this McDonald's have a drive-thru service?
Yes, this McDonald's location features a drive-thru service.