McDonald's

3.4
1489 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2665 S Alma School Rd, Mesa, AZ
85210, United States

Hours

Reviews

3.4
1,489 reviews
5 stars
532
4 stars
264
3 stars
257
2 stars
105
1 star
331

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality varied significantly, with some praising friendly and attentive staff, while others reported rude service and long wait times.

Food Quality

Many customers expressed dissatisfaction with food quality, citing cold items, incorrect orders, and a decline in overall food standards.

Cleanliness

The cleanliness of the location received mixed reviews, with some customers noting well-kept interiors and clean bathrooms, while others reported dirty tables and unsanitary conditions.

Drive-Thru Issues

Numerous complaints were made about the drive-thru experience, including being asked to park for orders, slow service, and incorrect items being provided.

Management Praise

Several reviews highlighted the positive impact of specific managers, particularly Christina, who was noted for her effective management and customer service focus.
  • MK
    Michelle Kroese
    2 days ago
    5.0
    The staff was quick and ready to take my order which I'm happy about since most McDonalds' takes 10 minutes to notice your even in the store, all attention to the drive through. One worker was especially helpful getting my order ready to go, made sure it was bike ride proof since she herself chooses not to drive, and that really made me feel cared for. Good job to this store
  • PP
    Paul
    4 days ago
    3.0
    This has been a landmark here for decades. It's McDonald's. You know the drill. Iconic taste whether you like it or not.
  • DM
    Dennis Marsh
    Nov 10, 2025
    5.0
    The lobby was clean and comfortable, the staff was kind and courteous. The supervisor unknowingly blessed my son in a hard time I'm truly grateful for this location. I highly recommend going in and taking time to enjoy a meal.
  • BC
    Billy Cook
    Nov 8, 2025
    1.0
    Everytime I come here the same employee makes me wait so much longer and constantly belittles me and is unnecessarily rude and confrontational. I want something done about his behavior.
  • TO
    Tinishia Outie
    Oct 29, 2025
    3.0
    We as customers go to McDonald's for the Manopoly game play. However 20 min ago they said they ran out of the stickers. Now why still have your advertisement up for the game? Make a sign noted to tell the customers before hand so we do not pay and order our food. The reason we went to McDonald's today...what u guys going to do about this?

Frequently Asked Questions About McDonald's

What are the operating hours for dining inside McDonald's at 2665 S Alma School Rd, Mesa?

McDonald's at 2665 S Alma School Rd in Mesa is open for dining from 5:00 AM to 10:00 PM every day of the week.

When is the drive-through service available at this McDonald's location?

The drive-through is open daily from 5:00 AM until midnight (12:00 AM).