McDonald's

3.5
2322 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1213 S Greenfield Rd, Mesa, AZ
85206, United States

Hours

Reviews

3.5
2,322 reviews
5 stars
865
4 stars
434
3 stars
391
2 stars
195
1 star
437

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and rude staff, leading to a negative perception of service quality.

Food Quality

While some customers enjoyed the food, many complained about cold, overcooked, or incorrect items, indicating inconsistency in food preparation.

Management Concerns

Several reviews highlighted poor management practices, including staff training and order accuracy, contributing to overall dissatisfaction.

Cleanliness

Some customers noted cleanliness issues within the restaurant, affecting their overall experience.
  • DM
    Dale Moore
    5 days ago
    2.0
    5 dollar meal is 6 dollars. Chicken 5 dollar was to spicy hot. Took it back got it replaced. Much hotter, tost it out.
  • AH
    Alan Harris
    Jan 4, 2026
    1.0
    I have been going to this McDonalds for years . This is the worst of the worst . 10 minutes wait outside for two sandwiches. Had an experience where they got my order wrong and when I went back and asked how they get two sandwiches wrong the girl at the window actually told meand I quote "You don't have tocome here. " I couldn't imagine Mr Crock even letting this franchise continue to " serve" the public . I once got a Big Mac where the meat wasn't on the top bun !! Service is extremely slow , 10 minutes for two sandwiches?!! Are you kidding me ? NEW MANAGEMENT seriously needed .
  • JS
    J S
    Jan 1, 2026
    1.0
    The lady with the gray hair and glasses was extremely rude! Will never be back
  • MC
    Marcus Caruss
    Dec 17, 2025
    1.0
    Went through the drive thru and the person got the order incorrect. The drink was the wrong size. We were then asked to pull to the front and have been waiting for our order for over eight minutes with only 4 cars . Cars are being parked and orders are taking longer than 5 minutes to be given out. McDonald's do better.
  • JH
    Jon Hillquist
    Dec 14, 2025
    1.0
    Upon arriving, I discovered the 4 dedicated online pickup spots were occupied by unoccupied vehicles, meaning that people were either too lazy, or too unable to read, and left their vehicles to slog inside to order, so I gambled on the drive thru. After all, it's 2 lanes, and they were empty, it should be quick. After being asked by an AI voice why we were visiting, and answering "to pick up an online order" (my kid really wanted nuggets), then watching 4 orders taken in the lane next to me by an actual human voice, said human voice then asked me 10 minutes later what I wanted to order. I repeated that I was picking up an online order, and was then told to go up to window 1 (the pay window). After arriving at the pay window, I watched the employee struggle to comprehend that I already paid online, then tell me, "you're good", like a TSA agent waving me through security. After picking up the food at the next window, and arriving home, we found that instead of "extra pickles, no ketchup", the employees decided it was opposite day, and gave us zero pickles and their remaining stock of ketchup, apparently. I was not happy. The girlfriend wanted to go back and fight people (it was her sandwich), but the child loved the nuggets. So, "gold star" for Mickey D's for saving me from going there again, or maybe teaching me patience?

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's in Mesa, AZ is open daily from 5:00 AM to 10:00 PM for dine-in and from 5:00 AM to midnight for drive-thru services.

Does this McDonald's offer delivery services?

Yes, delivery is available daily from 5:00 AM to 11:30 PM, including same-day and no-contact delivery options.