McDonald's

3.5
2098 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1350 South Power Road, Mesa, AZ
85206, United States

Hours

Reviews

3.5
2,098 reviews
5 stars
846
4 stars
379
3 stars
324
2 stars
142
1 star
407

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unhelpful staff, with many expressing dissatisfaction with the overall service experience.

Order Accuracy

A significant number of reviews highlighted issues with incorrect orders, missing items, and poor handling of special requests.

Cleanliness

While some customers noted that the location was clean, others reported dirty conditions, particularly in the dining area and restrooms.

Speed of Service

Many reviews mentioned slow service times, with customers frequently waiting longer than expected for their orders.

Positive Staff Experiences

Despite the negative feedback, some customers praised individual staff members for their friendliness and helpfulness, particularly highlighting a worker named Daniel.
  • SD
    Sharon Dalton-Slayton
    Dec 26, 2025
    3.0
    The name says it all... there is nothing to comment about..
  • US
    Uilani Schooler
    Dec 24, 2025
    1.0
    They are rude and always got an attitude. Their times are also not accurate. If I put in a mobile order and yall can’t make it and I ask a question no need for attitude. Weird store, weird people, and most of all weird manager!!!
  • GH
    Gianni Hernandez
    Dec 17, 2025
    1.0
    I don’t understand why this corporation hires employees who have no customer service skills. The drive thru worker was incredibly rude and we did nothing wrong besides ask for what we ordered. our words were “ you don’t have to be rude “ his words exactly were “ im not being rude but i can be “. Horrible service and recommend not coming here.
  • DS
    David Short
    Dec 12, 2025
    1.0
    We ordered 2 big macs, 2 big macs no pickles, 2 medium fries. We got 2 big macs labeled no pickles but with pickles. 2 med fries.. Charged for all four big macs. Didn't find out till we got home. Called, told to come back to the store to get two big macs. The problem is from that store we live about 20 miles away. When you go to any McDonalds don't leave until you check your order, even if your in the drive-thru.
  • TD
    Terri Dexheimer
    Dec 11, 2025
    2.0
    My shoes stuck to the floor in front of the soda fountain, the kiosk dis t give me a receipt, and staff was cold. So this is a pass place!

Frequently Asked Questions About McDonald's

What are the regular service hours for this McDonald's location?

This McDonald's in Mesa, AZ is open daily from 5:00 AM to 9:00 PM for in-store services.

What are the delivery hours for this McDonald's?

Delivery is available every day from 5:00 AM until 11:30 PM.