Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 13105 W Glendale Ave in Glendale, AZ. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Numerous reviews highlighted poor customer service, particularly from an older female employee who was described as rude and unprofessional.
Food Quality
While some customers praised the food quality, many reported issues with incorrect orders, cold food, and unsatisfactory preparation.
Delivery Issues
Multiple customers experienced significant delays and problems with delivery, including orders not arriving and difficulty contacting the store.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and restrooms.
Staffing Problems
Customers noted that the restaurant appeared understaffed, leading to long wait times and poor service.
MG
Michael Gutierrez
1 day ago
1.0
On New Year's Eve I ordered a party pack. Two medium pizzas with a desert, cinnamon sticks. My order was delivered almost forty five minutes late due to the fact that the restrant provided the delivery driver with the wrong address. I immediately called once my order was delivered to complain about the lateness and that my order was cold and uneditable.
Imeadiedtly the employee was defensive and argumentative. Refused to listen to me and told me I never paid for the order. I continuesly asked for a refund and was yelled at and. Harassed. We then engaged in a heated debate where we both swore at each other. (Happy New Year Indeed).
I tried to speak to a manager and was not allowed too. At one point the manager stated that the police where there. I asked to speak to the officer and it was another employee pretending to be the officer, supplied me with a false police badge number and everything
I am pretty sure this un itself, impersonating a police officer is illegal.
At the end I was stuck with an inedible Happy New Year. I am sure they're is a recording of our entire conversations.
JB
Jessica B
5 days ago
5.0
Thats too bad all the reviews are bad. My 1st time experience was actually tasty. I ordered a pepperoni mushroom jalapeño and garlic sauce. Pizza was great. Only thing I didn't like was putting my pizza on the ground as I have a bad ant problem so I asked them to call upon arrival but they never did. But hey, these days great customer service is non existent so I honestly don't even expect it anymore. Besides, these corporations don't pay enough so I don't blame the employees for not caring. Thanks for my yummy cold pizza lol
FR
Fredy Ribeaux
Dec 13, 2025
1.0
Esa señora dela tercera edad trata mal al cliente
MP
Mike Poulot
Dec 12, 2025
1.0
Bad customer services, very very bad , nevera see this store,There's a girl who bakes the pizzas. She worked this morning, December 12th. Every time I come here, she treats the customers badly, and the lady does too.
Very very very bad customer services this old lady is very very very bad working 😡😡😡😡😡😡🤬🤬🤬🤬🤬
SA
Sara Acevedo
Dec 6, 2025
1.0
The older lady who “greeted” us if you call it that was not friendly and very unprofessional. We waited at the cash stand area for over 5 min waiting for someone to refill our drinks and when they finally did come to refill them another girl was who did it. As we were waiting for someone to
Come refill drinks all
We could smell was cigarette smoke and we had to go open the door so the chime would alert them that someone came in. Horrible experience and definitely will not be back. I am a General Manager for a restaurant and if this was my location I would be checking cameras and letting people go. No wonder your location isn’t busy cuz your staff is rude as hell!