Customer service experiences varied widely; some staff were praised for being friendly and attentive, while others were criticized for being unhelpful or inattentive.
Food Quality
While many customers enjoyed the burgers and found them flavorful, there were numerous complaints about food being cold, poorly prepared, or not matching menu descriptions.
Wait Times
Customers frequently reported long wait times for food, often exceeding 20 minutes, even when the restaurant was not busy.
Cleanliness
The restaurant was generally noted for being clean, but some reviews mentioned issues with cleanliness and maintenance, particularly during busy times.
Pricing
Many customers felt the prices were reasonable for the quality of food, but some expressed that the portion sizes did not justify the cost.
BG
Brett Goodrich
Nov 10, 2025
3.0
It appears wayback burger of Gilbert has closed and if anyone cares for my opinion, I can tell you why. This was a burger joint promised to be a fresh to order burger, which means it better come with service and atmosphere superior to a fast food joint and it did not the employees looked miserable and if you ordered food after the manager went home it was worse than most fast food restaurant service, they messed up orders. They didn’t seem to care. this falls solely on the people who ran it and the employee training and development or lack thereof the burger when made right was delicious.
SD
Shane Denney
Oct 10, 2025
1.0
Looks to be perma closed for not paying bills
MF
Monica Frazer
Sep 19, 2025
5.0
We ordered an A1 steakhouse burger and a bourbon bacon. These signature burgers were fabulous! French fries and onion rings hot and delicious! I wish we had taken pictures before we devoured the food. Hailey at the counter was a delight! We will be back!
KM
kyera Mccluskey
Sep 19, 2025
4.0
The workers are amazing!!! However the food is alright! I mean 30$ for 2 people wasn’t bad but the food was just eh. Like nothing fancy about it nothing to rave about.. was kinda disappointed
AK
Aspen K
Sep 14, 2025
5.0
Hailey is incredible! My boyfriend and I came in on Saturday night, for the first time. I’m super picky and had high expectations of what I wanted. Hailey served us, she was super kind and patient. We didn’t feel rushed in the slightest. She even threw away our trash before we could even get up! It’s hard to find good customer service and it was late (8:00) so i’m sure she’s tired and had a long day. Couldn’t tell tho, she’s awesome. The food was great too! Definitely was not disappointed and that says a lot lol. The tater tots are better than Sonic and everything was so fresh. We will absolutely be coming back. What a great find!
Wayback Burgers is a fast-casual burger joint serving fresh burgers, hand-dipped milkshakes, hot dogs, and chicken sandwiches.
What are the delivery and pickup options available at Wayback Burgers?
Wayback Burgers offers both in-store pickup and delivery services. You can order online through their delivery URL.
Where is Wayback Burgers located in Gilbert, AZ?
Wayback Burgers is located at 1110 S. Gilbert Road, Gilbert, AZ 85296, USA.
What are the typical payment options accepted at Wayback Burgers?
Wayback Burgers accepts American Express, Cash, Discover, Mastercard, and Visa.
What are the operating hours of Wayback Burgers?
Currently, Wayback Burgers is closed all days of the week.
How can I contact Wayback Burgers for more information or orders?
You can call Wayback Burgers at +1 480-892-1272 or visit their website or social media pages for updates.
Can I order food from Wayback Burgers through their app?
Yes, you can download the Wayback Burgers app to order food conveniently.
Are there any fitness centers near Wayback Burgers?
Yes, Orangetheory Fitness and Wex Growth gyms are nearby, providing great options if you want to work out before or after enjoying a meal.
What other dining options are close to Wayback Burgers?
Nearby restaurants include Chipotle Mexican Grill, Pei Wei Asian Kitchen, Sal's Gilbert Pizza, and Mike's Burgers, Cheesesteaks, & Ice Cream, giving you diverse choices around the area.
What services can I find near Wayback Burgers for wellness and beauty?
Near Wayback Burgers you can find The Joint Chiropractic for massage and chiropractor services, Beauty Junkie Hair Studio, Cleanse Modern Day Spa, and Pariss.Lash.Love for beauty and spa needs.