Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, with reports of rude staff and long wait times.
Food Quality
Many customers expressed dissatisfaction with food quality, citing cold, stale, or incorrectly prepared items.
Atmosphere
The dining environment received mixed reviews, with some noting cleanliness issues and a chilly atmosphere.
Order Accuracy
Several customers reported issues with incorrect orders and missing items, leading to frustration.
Staff Attitude
While some staff were praised for friendliness, others were described as grumpy or unprofessional.
WM
William Manues
Nov 1, 2025
1.0
Im giving a 1 star review due to sign of definite privilege if you say no firearms on the property I expect you to enforce it against law officials as well or don't put the sign up at all
LE
laura Etheridge
Oct 4, 2025
1.0
The worst customer service inside
I had a taste for a vanilla cone, my choice is usually the Dairy Queen but tonight I thought I’d give M Donald’s a try. I went in and there was no one at the registers. No way to let them know you are there waiting, finally I got tired of waiting and I peeked in over the counter to get the attention of the girl at the drive-in window. She was very rude, she came to tell me that “I couldn’t be in there” and when I said I had been waiting for a while she didn’t apologize at all. She told me she would come over to help when she could. Needless to say I left immediately and came to D Queen where I got served instantly.
RR
Rita Rivera
Oct 1, 2025
5.0
Good food 😋 👌
AL
ALLT Littmann
Aug 27, 2025
5.0
It's pretty good in there the food is great but it's a little chilly and there's only a couple tables
TR
Tiffany Ruelaz
Aug 22, 2025
1.0
This is a 1 star primarily because of the service THIS time. My father is disabled and scooter bound and decided to try to walk with his crutches and sit in this McDonalds for the first time in 5 years. The last time being when he found mold in his coke from the dirty nozzles. Decided to try it again and learned our lesson. He went in with his crutches. Ordered on the app at the table with his table number to have his food brought to the table. The woman didn't bring his food and just yelled from the counter, just 6 feet away. When he didn't come for his food she kept calling and he asked if it was his, and asked for it to be brought to him, as he had requested on the app. She checked the receipt to verify it was his, they agreed, when he asked if the receipt asked her to bring the food to him with his table number, she lifted the receipt, crumpled it up, and said, "no it does not." She lied. Afterwards, my mom came out to help him get his food, she asked why it wasn't brought to him and the woman rudely said "You have legs." My mom became upset, since no one was helping them she went behind the counter quickly to grab a fork, the woman PUSHED her and yelled that she was no allowed back there, to get away, and then abruptly put a tray to cover the area, then walked away. My mom came back to get syrup, no help, until she finally nicely yelled, can someone please get me some syrup. This sent the worker spinning. She brought the syrup and slammed it on the counter. Then the manager came over and said they will have to call the police if she doesn't stop. My mom only asked for her needs in a frustrated but polite way and this is how they got treated. Every customer before them didn't get service, but everyone after them did. After this experience every single person got their food brought to their table. When the woman came out to the parking lot to bring someone else their food she lifted the bag, looked at my dad, and shook the bag as to taunt him! I cannot believe there are these type of people who treat disabled people so poorly, and that anyone would want them as a face of their company.
Edit to their response. We tried to reach out to customer care and no one got back to us for a while. Then they finally did and said they would give us a coupon, like that's enough to cover an ADA lawsuit if we opted for that.
What are the operating hours for McDonald's in Catalina, AZ?
McDonald's in Catalina is open Monday to Thursday from 5:00 AM to 10:00 PM, Friday and Saturday from 5:00 AM to 11:00 PM, and Sunday from 6:00 AM to 10:00 PM.
Does McDonald's Catalina have drive-thru service?
Yes, this location offers drive-thru service with hours matching the restaurant's operating times.
Can I order McDonald's delivery in Catalina?
Yes, delivery is available daily from 5:00 AM to 10:00 PM (until 11:00 PM on Fridays and Saturdays), and you can order online via their delivery URL.
What types of payment does McDonald's Catalina accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa as payment options.
Does McDonald's Catalina offer curbside pickup?
Yes, curbside pickup is available as a service at this location.
How can I earn rewards at McDonald's Catalina?
You can participate in MyMcDonald's Rewards to earn points for free food by visiting their rewards page.
Is WiFi available at McDonald's Catalina?
Yes, WiFi is offered as one of the services at this McDonald's location.
What are some nearby dining options to McDonald's in Catalina?
Nearby dining options include Little Caesars Pizza, Carlota's Authentic Mexican, Catalina Craft Pizza, Poncho & Lefty Patriot Hot Dogs, and It's Greek to Me, offering a variety of cuisines for visitors to try before or after their McDonald's visit.
Are there convenience or fuel services near McDonald's Catalina?
Yes, Circle K, a convenience store and gas station with a coffee shop, is located nearby, making it easy to fuel your vehicle or grab additional snacks.
What local services are close to McDonald's Catalina that customers might find useful?
Nearby services include Canyon Community Bank, Creative Smiles Dentistry, Drew's Barbershop, and Platinum Air Heating and Cooling, which can be convenient for customers running errands or attending appointments in the area.