McDonald's

3.3
1966 reviews
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Business Details

81 Sr 331, Russellville, AR
72801, United States
(479) 967-8284
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
81 Sr 331, Russellville, AR
72801, United States

Hours

Reviews

3.3
1,966 reviews
5 stars
594
4 stars
406
3 stars
365
2 stars
216
1 star
385

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, often exceeding 15 minutes, even during off-peak hours.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, including missing items and wrong food.

Food Quality

Many customers expressed dissatisfaction with the food quality, citing cold, old, or poorly prepared items.

Staff Attitude

Feedback indicated a mix of friendly and rude staff interactions, with some customers noting indifference from employees.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty tables and overflowing trash cans.
  • CH
    Christiaan van den Heever
    Jan 3, 2026
    2.0
    Firstly our order got messed up twice, she had to keep on correcting our order that got wrong on the screen. Then when we checked our bag one of the burgers we ordered was the wrong burger. Had to go wait in parking lot for order to be corrected again. Then when we got home, the spicy wrap that has a sticker on it that it was double checked for accuracy was just chicken strip in a wrap. No sauce or garnish. Not very impressed with our visit to this MacDonald's location.
  • SR
    Stephanie Robison
    Dec 29, 2025
    1.0
    Ordered hot coffee.....received iced coffee...did not have time to wait to fix after spending most of my lunch break in line after ordering on app.
  • AR
    Amber Rega
    Dec 13, 2025
    2.0
    Waited exactly 15 minutes in line at 3:00 in the morning for two 6-piece chicken nuggets with only one vehicle in front of me. They're probably prematurely hitting the order complete button so that it doesn't count against them on their clock. Fast food people get timed for people in the Drive-Thru. I can tell tonight that the same scenario was about to happen except I was the only car this time and that's probably why it didn't happen, because it still took a ridiculous amount of time for one chicken sandwich. I can also tell that the person at the window who was a very basic white female, was having a hard time trying to be nice. Lol.
  • BG
    Bryan Green
    Dec 7, 2025
    4.0
    Took little time to get food and then still had to wait for all food
  • JV
    James Vanderburg
    Dec 6, 2025
    4.0
    My experience was as usual for fast food I ordered in the drive thru they were fast but friendly. They were out of orange juice but all in all my experience was good.
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Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's in Russellville, AR?

Delivery is available daily from 7:00 AM to 10:00 PM.

Does this McDonald's location have a drive-through service?

Yes, the drive-through is open 24 hours every day of the week.