McDonald's

3.5
1801 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1122 North Arkansas Avenue, Russellville, AR
72801, United States

Hours

Reviews

3.5
1,801 reviews
5 stars
603
4 stars
384
3 stars
359
2 stars
155
1 star
300

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some praising friendly staff while others experienced rude behavior and long wait times.

Food Quality

Feedback on food quality was mixed, with some enjoying fresh items while others complained about cold, stale, or incorrectly prepared food.

Cleanliness

Several reviews mentioned cleanliness issues, particularly in the dining area and restrooms.

Order Accuracy

Many customers expressed frustration over incorrect orders and the need for better attention to detail.
  • JP
    janet pineda
    Dec 28, 2025
    5.0
    The employees are very friendly and respectful, they provide excellent service, the food is very good, and the place is also very clean. The manager is very kind and honest.
  • DS
    Dena Stevens
    Dec 19, 2025
    2.0
    McDonalds is rarely anything to brag about. On a recent trip, I stopped and ordered fish sandwich which tasted odd, the bun was burnt, fries were soggy and cold and the bathroom was out of T.P. The 3 managers holding meeting in the back corner should have been paying more attention. Sorry guys.
  • KJ
    Kacey Jones
    Dec 10, 2025
    1.0
    The person at the drive through got our order wrong. Then took them over 20 minutes to fix a simple cheeseburger to a hamburger.
  • CS
    Christi Stanley
    Dec 8, 2025
    1.0
    I get that everyone has off days, but this location seriously needs to step up their customer service. Whoever was taking orders at the drive-thru needs to leave her BS at the door before she clocks in. I guess this is what I get for going to McDonald's.
  • KC
    kayla cothren
    Dec 8, 2025
    2.0
    If its going to take 10-15 minutes to get my food I would at least hope to have it fresh but NO. Burgers were old based just on the look of how dry it was, fries were cold and stale, asked for extra onions (diced since I cant eat the slivered) and barely put anything on it! Its the same guy everytime I have issues and he has short semi looking red hair, though he looks bald practically, and hes tall and monotone. I asked him if the sweet tea was fresh, there's a pause and he is like, "Well its up to code" thats not what you say to customers, you could have just said no, and that would have been fine, id rather you be honest than give attitude. Its not my fault you work late at night. I always have an issue with this man and it is not the first time, I just finally decided to say something because I bought food for my coworkers too and it was ruined for most of them. Do better

Frequently Asked Questions About McDonald's

What are the opening hours of McDonald's in Russellville, AR?

McDonald's in Russellville, AR is open 24 hours a day, 7 days a week.

What are the delivery hours for this McDonald's location?

Delivery service is available daily from 6:00 AM to 10:00 PM.