McDonald's

3.1
730 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
17601 Chenal Pkwy, Little Rock, AR
72223, United States

Hours

Reviews

3.1
730 reviews
5 stars
222
4 stars
129
3 stars
99
2 stars
59
1 star
221

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and dismissive behavior from staff, with many experiences highlighting poor customer service and lack of professionalism.

Order Accuracy

Numerous reviews mentioned incorrect orders, missing items, and issues with mobile orders, indicating a consistent problem with order accuracy.

Wait Times

Many customers expressed frustration over long wait times, both in the drive-thru and for in-store orders, often exceeding reasonable expectations for fast food.

Cleanliness

While some customers noted cleanliness, others reported unsanitary conditions, particularly in restrooms and dining areas, suggesting inconsistency in maintenance.

Food Quality

Feedback on food quality was mixed, with some customers enjoying their meals while others complained about cold or poorly prepared food.
  • TT
    TinyTweel
    Nov 4, 2025
    2.0
    Omg, ok so I asked for something real simple, k? Well I asked for a happy meal, with a 6 piece nugget and sweet and sour sauce, FIRST OFF! they were listening to loud music so we had to yell at the speaker, then they gave my dad no honey mustard and they gave me a 4 piece nugget and honey mustard and they gave us the worst service and they didn't care please check on your staff and fire a few please I'm never going back and they were just giving us rude eyes and like a annoyed tone so yeah my girlfriend is super mad at your staff for the way they treat customers 💔
  • TS
    Talia Stringfield
    Oct 21, 2025
    1.0
    This is THE worst McDonald’s I’ve ever been to. You would think that just because it’s in a nicer part of the neighborhood that they would actually be a little bit better. EVERY time I come to this location, they always seem to get my order wrong. This morning I gave the girl at the drive thru a code and she repeated it back to me and said that the code was already used. I clicked on the code as soon as I got to the drive thru and it was active so there is no way that it was used. Then she told me to click out of it and refresh it and it said I had to wait 15 minutes to use another code. She then repeated it back to me again after I clicked out of it, and she entered it wrong. I then asked for a sausage, egg and cheese McGriddle. I opened my food when I got home, and they gave me a bacon, egg and cheese biscuit. Something told me to check before I left but I was tired and in a hurry. I tried to give them another chance, but they disappoint me every single time I go there. I will never go to this location again.
  • DS
    Dustin Stricklin
    Sep 23, 2025
    1.0
    I asked for a #9 no meal on the menu and got 1 cheese burger and a medium drink
  • NS
    Nicolaus Sivalingam
    Sep 21, 2025
    1.0
    Ordered two things before we go to the location, they made us pull up to the third window and ended up waiting almost 15 minutes while tons of other people got their stuff before us.
  • CV
    Chanel Vellum
    Sep 14, 2025
    1.0
    don’t go here if you don’t want attitude and bad costumer service . this after noon i placed a order around 2:45 that consisted of the pumpkin and cream pies. i come to this place pretty often considering it’s close to my job and it’s just always something wrong. i came to get them as last time i was told at the when dow that the pies would take 12 minutes (which is weird cuz why are pies taking that long) i didn’t have time that day to wait so i left. today i came at 2:55 and i’m told to pull up to the 2nd window, nobody greeted me i waited for a girl to pass me my drink, i said “thankyou” and get no response but a shut window. then the window was opened up just to tell me it would take 12 minutes for the pies or if i just wanted apple pies. today i had time i told them i would wait, i was told to move forward and i drove in a drive thru slot parking lot . i sat there 20 minutes to the point where nobody came out so i came in myself, my food had gotten cold. i wait and ask the girl in the front “hey i’ve been waiting on my pies” . the lady walked off and talks to the girl in the back a darkskin skin short girl , i hear “ugh! just give her a refund “ . i heard that confused and the girl comes and repeats that to me, i had told her i had already been waiting 20 minutes for this . then the darkskin girl comes and walks behind her and tells me “ugh… our oven broke down while making your order, you can’t get no pies so” , honestly im appalled at this places lack of costumer service etiquette. why did nobody come out and tell me ? i could’ve saved my time , that was so unprofessional. had i not came in i would’ve just been waiting. and why does everyone have an attitude ? i was being very polite when i definitely didn’t have to be. ….so in conclusion if you don’t want your food played in, and a nice smooth food transaction don’t come here .

Frequently Asked Questions About McDonald's

What are the general operating hours for this McDonald's location?

This McDonald's is open daily from 5:00 AM to 11:30 PM.

What are the delivery hours for McDonald's at 17601 Chenal Pkwy, Little Rock?

Delivery is available daily from 6:00 AM to 11:00 PM.