McDonald's

3.4
2420 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
104 S University Ave, Little Rock, AR
72205, United States

Hours

Reviews

3.4
2,420 reviews
5 stars
842
4 stars
505
3 stars
374
2 stars
214
1 star
485

What are people saying?

AI-generated from recent customer reviews

Customer Service

Service quality is inconsistent, with reports of rude staff and poor management, particularly during busy hours.

Food Quality

Food quality varies, with some customers receiving cold or improperly prepared items, while others report fresh and hot meals.

Wait Times

Long wait times are a common complaint, especially during late hours, with some customers waiting over 30 minutes for their orders.

Cleanliness

The restaurant is noted for being clean by some customers, but others report unsanitary conditions and poor hygiene practices among staff.
  • DB
    Deloris Brown
    3 days ago
    1.0
    This McDonald’s is horrible. It’s decent during the day but at night if you go through the drive through you’re sitting in line for almost 20 minutes and sometimes even then the employees just won’t take orders in the drive through. They’ll just ignore you. Once you finally make it to the order screen you’re greeted by the rudest employees asking “is that all” after every.single.word. The food is always like warm if not just freezing cold (Espically if you door dash) some of your items aren’t even right or you’re missing sauce and it’s easier to go without and not complain than it is to be met with rude attitude and wait longer. It really sucks when you get off a long day of work and the only thing open closest to you is the McDonald’s on university and it’s 1000000% going to be nasty.
  • JW
    Jeremy R. Wright
    Jan 5, 2026
    1.0
    This is consistently the worst McDonald's around this part of the world, possibly tied with the one near Fourche Dam Pike, for worst-managed. The reason I'm saying this is the consistency of the bad experiences, compared to other locations. My brother lives a few blocks away, and refuses to come to this location. You can expect a 4-6x wait compared to any other location, in Little Rock, aside from the aforementioned location, and expect cold food, stiff buns, and burgers that just aren't as good as other McDonald's... This opinion was reinforced, this evening. I would have been faster, driving out of my way, getting to another McDonald's, getting food, then coming back next door to this one. After using the mobile app and paying, I was told they couldn't take my order, yet. I had to interject that they already did AND had my money... I sat at the drive-thru sign for close to five minutes, before anyone spoke a word. I finally announced myself, and was told they couldn't take my order, which made me think my food was going to get spit-on. True to form, it was cold, way under the expectation of a McDonald's meal, and I didn't get an apology or any napkins, despite thanking both attendants I interacted with, for being present, this evening. I will take my brother's advice about avoiding this establishment, at all costs, even if it means driving a few miles, to a different location. That's faster than waiting, here!
  • DW
    DeAnna Woods
    Dec 26, 2025
    4.0
    The food was good and fresh! Only complaint was, we must have come during a busy time of the day. It was a bit of a long wait for our food. Apart from that, the atmosphere was friendly and the associates were hard workers and nice.
  • SA
    SHAWAIZ Abro
    Dec 22, 2025
    1.0
    People weren’t kind, when i try to get some ketchup they said they don’t have any and after 5 min a guy came and gave us some ketchup saying that they lie. Worst food no straws no ketchup.
  • CG
    Curtis Gipson
    Dec 17, 2025
    1.0
    Went to the drive-thru and the guy on the mic was so rude and when I got to the window to pay he was still rude so I asked him why is he so rude and he never responded get to the pickup window and the employees Insider arguing in each other they need some anger management training and the manager was right there watching this employee at the drive-thru with a bad attitude and never said a thing.

Frequently Asked Questions About McDonald's

What are the dine-in hours at McDonald's on University Ave in Little Rock?

Dine-in service is available daily from 5:00 AM to 11:00 PM.

Is the McDonald's on 104 S University Ave open 24 hours for drive-thru and delivery?

Yes, both drive-thru and delivery services are available 24 hours a day, 7 days a week.