Baskin-Robbins - Closed

4.3
202 reviews

About

Ice Cream ShopDessert ShopCake Maker
Visit your local Baskin-Robbins at 5509 Phoenix Ave, Fort Smith, AR — your destination for premium ice cream, frozen desserts, and custom cakes. Baskin-Robbins features its world-famous 31 flavors, with rotating selections and endless combinations available every day. Enjoy hand-scooped ice cream, specialty sundaes like the Banana Royale, Brownie Sundae, and Banana Split, plus a full lineup of beverages including Mangonadas, Milkshakes, Smoothies, Floats, Fizzes, and Cappy Blasts. Customize your celebration with made-to-order ice cream cakes or take home Pre-Packed Quarts, Fresh Pack Quarts, Polar Pizza® Ice Cream Treats, Boxed Novelty Bars, DIY Kits, Creature Creations®, and Fresh Baked Waffle Cones. Every visit is a reason to Seize the Yay™ — order online or through the BR Rewards App for pickup or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutNot available
  • Curbside pickupNot available

Location

Baskin-Robbins - Closed
5509 Phoenix Ave, Fort Smith, AR
72903, United States

Hours

Reviews

4.3
202 reviews
5 stars
123
4 stars
42
3 stars
19
2 stars
5
1 star
13

What are people saying?

AI-generated from recent customer reviews

Ice Cream Quality

Many customers praised the ice cream for being delicious and having a good variety of flavors.

Service Issues

Several reviews highlighted poor service experiences, including rude staff and long wait times.

Pricing Concerns

Customers frequently mentioned that the prices are high compared to competitors, with some feeling that the value does not match the cost.

Customer Service

While some reviews noted friendly and helpful staff, others reported negative interactions, indicating inconsistency in customer service.

Order Accuracy

Multiple customers experienced issues with incorrect orders, including missing items and wrong flavors.
  • TK
    Todd Kressley
    Dec 27, 2024
    1.0
    You don't get quantity like they advertised. Fresh packs at over 11 dollars NOT PACKED. SUPPOSED to be 32oz only 26oz in one of the four I purchased. Another was only 24 Oz. The other two were short also. 50$ on a gallon of ice-cream and this is what I got. This is second time this has been done and was brought to management attention the first time. WILL NOT PURCHASE ANY PRODUCT FROM THIS STORE OR ANY OTHER AGAIN. THEY WILL NOT BE GIVEN ANOTHER CHANCE.
  • EM
    Elizabeth McKinzie
    Jun 9, 2019
    5.0
    My kids love their icecream!

Frequently Asked Questions About Baskin-Robbins - Closed

How do I find a Baskin-Robbins shop near me?

To find a shop near you, please visit our “Find a Shop” section and enter your ZIP code.

How do I know which flavors are featured in a particular shop?

Each shop carries a different selection of flavors. Swing by your local shop to discover new favorites. If you’re craving a specific flavor, ask your shop manager if they’d be willing to stock it for you.